{"id":19928,"date":"2026-09-17T13:02:32","date_gmt":"2026-09-17T11:02:32","guid":{"rendered":"https:\/\/teamwire.eu\/en\/?page_id=19928"},"modified":"2026-09-17T14:18:50","modified_gmt":"2026-09-17T12:18:50","slug":"secure-communication","status":"publish","type":"page","link":"https:\/\/teamwire.eu\/en\/solutions\/use-cases\/secure-communication\/","title":{"rendered":"Secure communication"},"content":{"rendered":"\t\t
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\n Secure communication for companies and public authorities <\/h1>\n <\/div>\n

\n Secure communication is more than just encryption. It is about having control over your data. <\/h2>\n

\n It is also crucial to consider who has access and where your data is stored. Teamwire is the secure tool for confidential communication: all data is stored exclusively in Germany, under German jurisdiction, with centralised management of users, devices and content. As intuitive as WhatsApp, right from day one. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \"icon\"100% GDPR-compliant<\/span> <\/div>\n
\n \"icon\"100% data sovereignty<\/span> <\/div>\n
\n \"NIS2-Konformit\u00e4t\"NIS-2-compliant<\/span> <\/div>\n
\n \"icon\"T\u00dcV Rheinland Certification ISO 27001<\/span> <\/div>\n
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\n Four vulnerabilities that jeopardise secure communication <\/h2>\n

\n Encryption protects the content of a message. However, consumer messaging apps usually handle this quite well. What they do not address, however, is who retains access, where the data ultimately ends up, whether you can prove retrospectively what was communicated, and whether the channel will still be available when you need it. These four everyday scenarios faced by public authorities and businesses illustrate where control is lost. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Work-related content on personal devices <\/div>\n
\n One department coordinates matters in the evening via a WhatsApp group because things need to be done quickly. This means that work-related information is stored on private mobile phones, in an app that your IT department can neither access nor control. <\/div>\n <\/div>\n <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n Anyone who leaves takes their data with them <\/div>\n
\n When you leave the public authority or the company, the chat history remains on your personal device. You cannot delete it, block it or even find out what is in it. There is no button to undo this. <\/div>\n <\/div>\n <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n No evidence to provide to the supervisory authority and the public <\/div>\n
\n If, following an incident, it becomes necessary to establish who was informed of what and when, there is no usable documentation available for this purpose. The communication took place, but it cannot be traced by your organisation. This does not affect you on the day the message was sent, but during an audit months later. <\/div>\n <\/div>\n <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n When the worst happens, the very channel you need is the one that fails <\/div>\n
\n In the event of a cyberattack or other causes of disruption, networks are isolated and systems are shut down. Email and telephone services are then unavailable \u2013 precisely the channels you would need to use to coordinate the recovery. <\/div>\n <\/div>\n <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n This is what secure communication looks like in everyday life <\/h2>\n

\n An app that nobody uses doesn\u2019t protect anything. Teamwire works just as your staff are used to with their personal messaging apps \u2013 only it\u2019s under your control. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Quick and intuitive to understand<\/p>\n

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One-to-one, group and broadcast chats, voice messages, photos, files, polls, read receipts. If you can use WhatsApp, you can use Teamwire. The familiar user interface makes it easy to get started.<\/p>\n

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Features for every situation, not just for the office<\/p>\n

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Alerts override silent mode and reach people even at night. Live locations show who is where. Push-to-Talk replaces a phone call when both hands are needed. Broadcast notifies up to 2,500 people at the same time.<\/p>\n

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Your IT department remains in control<\/p>\n

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The dashboard allows you to manage users, devices and permissions centrally. You can specify which functions are available, how long data is stored and who is permitted to communicate with whom. A blocked account is immediately blocked \u2013 on every device.<\/p>\n

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Available on every device<\/p>\n

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iOS, Android, desktop, browser and Apple CarPlay. Can also be used on personal devices without mixing personal and work-related data: all organisational data is stored in its own encrypted container. A telephone number is not required for registration.<\/p>\n

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\n \n Discover all the features <\/a>\n <\/div>\n <\/div>\n
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\n How Teamwire is strengthening the resilience of its infrastructure and app <\/h3>\n

\n Security is not achieved through a single measure, but through several independent layers of protection \u2013 defence in depth. If one layer fails, the next one takes over. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Zero Trust <\/p>\n

\n No access is considered trustworthy \u2013 not even internal access. Every request is checked, unknown device IDs are rejected, and permissions are restricted to the bare minimum. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Network firewalls <\/p>\n

\n Clearly defined rules specify which IP addresses and ports are permitted to establish a connection. Everything else is blocked before it reaches the application. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Testing at application level <\/p>\n

\n The system monitors not only network traffic, but also which applications are logging in and whether this is plausible. This allows it to flag access attempts that appear technically correct but do not fit the pattern. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Intrusion Detection System (IDS) <\/p>\n

\n An IDS continuously analyses network traffic for signatures of known attacks. Any anomalies are detected and reported before they develop into an incident. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n AI-powered pattern recognition <\/p>\n

\n To fend off attacks, an AI system analyses behavioural patterns. Among other things, it recognises DDoS attacks and ransomware activity based on their characteristics. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Continuous patch management <\/p>\n

\n Systems and components are continuously monitored and updated. Known vulnerabilities are patched promptly, keeping the exposure window as short as possible. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n External penetration tests <\/p>\n

\n Independent security experts regularly assess the infrastructure and application for potential vulnerabilities. The findings are incorporated directly into further development. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Secure data centre operations <\/p>\n

\n Data centres in Germany have their own security measures in place: physical access control, redundant connections and security at the infrastructure level. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Full hosting flexibility for secure communication <\/h2>\n

\n The three hosting options are fully fledged. You decide where to store your data. Your choice depends on how much day-to-day management you want to handle yourself and what your requirements allow. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t

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\n On-Premise <\/p>\n

\n Teamwire runs entirely on your own infrastructure. All data remains in your data centre; there is no external access, and integration with existing systems takes place on your premises. You or your partner carry out the installation. This model is ideal for organisations with their own data centre and the most stringent data retention requirements. <\/p>\n

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\n German public cloud <\/p>\n

\n Operated in German data centres, BSI C5-certified hosting, ISO 27001. Activated within an hour, depending on the configuration. You can create users directly and configure your settings via the dashboard. This model is ideal for a quick start, for pilot projects and for organisations without their own server infrastructure. <\/p>\n

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\n Private cloud <\/p>\n

\n A dedicated environment, operated exclusively for you in a German data centre. Separate from all other customers, with BSI C5-tested hosting and certified to ISO 27001. This model is ideal for organisations that require separation and control but do not wish to set up their own operations. <\/p>\n

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\n The five safety building blocks for secure communication <\/h2>\n

\n Secure communication does not result from a single function. These five levels must work together. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Data sovereignty: Your data does not leave Germany <\/h3>\n

\n All messages, content, user data and metadata are stored exclusively on servers in Germany. Teamwire is based in Munich. Cloud operations and data storage take place in Germany. No US cloud provider is involved. This enables organisations to avoid direct dependence on a US platform provider and the risks associated with the US CLOUD Act.

No analysis of data, content or user behaviour takes place, and the address book is not stored on our servers. A contract is available for data processing on behalf of clients in accordance with Article 28 of the GDPR. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n Learn more: Data protection & legal certainty<\/span>\n <\/a>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Encryption & Zero Trust: Protecting communication and data <\/h3>\n

\n The connection between the app and the server uses TLS 1.2 with Perfect Forward Secrecy. Messages, files and metadata are encrypted using AES-256 \u2013 both on the server and on the end device.

This is underpinned by a zero-trust approach: every access attempt is verified, unknown device IDs are rejected, and permissions are restricted to the bare minimum. External penetration tests and audits are carried out regularly. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Reliability: Stable communication even in an emergency <\/h3>\n

\n Teamwire operates independently of your internal infrastructure and therefore serves as a fallback channel when email and telephone are no longer available due to cyber-attacks, failures of central IT systems or disruptions to the primary communications infrastructure. Clustered servers, automatic failover and regular backups ensure uninterrupted operation.

Teamwire can help organisations implement appropriate communications strategies in line with the NIS 2 risk management measures. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n Learn more: Fail-safe communication<\/span>\n <\/a>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Audit-proofing & compliance: What has been said can be substantiated <\/h3>\n

\n Audit-proof archiving and audit logs provide a complete record of business communications; you set the retention periods yourself. The real benefit only becomes apparent later: during an audit, before an inquiry committee or when reviewing a case, you can prove who was informed of what and when. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Central Administration: Those who leave take nothing with them <\/h3>\n

\n You can lock users and devices centrally and wipe data remotely. You can synchronise accounts from your directory service via LDAP and Active Directory, and integrate common MDM, EMM or UEM solutions via AppConfig. You can prevent use on unmanaged devices. The organisation, not the individual account, manages communication. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Success-Stories <\/h2>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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