{"id":3485,"date":"2025-10-28T08:09:33","date_gmt":"2025-10-28T07:09:33","guid":{"rendered":"https:\/\/teamwire.eu\/en\/?page_id=3485"},"modified":"2025-12-16T09:49:35","modified_gmt":"2025-12-16T08:49:35","slug":"messenger-for-rescue-services","status":"publish","type":"page","link":"https:\/\/teamwire.eu\/en\/industries\/public-safety\/messenger-for-rescue-services\/","title":{"rendered":"Messenger for rescue services"},"content":{"rendered":"\t\t
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\n Europe\u2019s leading messenger for emergency services <\/h1>\n <\/div>\n

\n When fast decisions save lives<\/span> <\/h2>\n

\n Emergency services across Germany rely on Teamwire to coordinate missions efficiently, provide the best patient care, and maintain secure, reliable communication across all teams. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n Request demo<\/span>\n <\/a>\n \n Start free trial<\/span>\n <\/a>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Messenger\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n Challenges in emergency service communication<\/span> <\/h2>\n

\n In emergency medical services, every second counts \u2014 whether it\u2019s a traffic accident, a cardiac arrest, or a major disaster. Clear, real-time communication between dispatch centers, field teams, and hospitals often determines life or death. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n Request demo<\/span>\n <\/a>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Digital radio isn\u2019t enough <\/div>\n
\n It supports voice communication but can\u2019t transmit images, documents, or live locations. <\/div>\n <\/div>\n <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n Information gaps in patient care <\/div>\n
\n Hospitals often receive key data and images too late. <\/div>\n <\/div>\n <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n WhatsApp and similar apps aren\u2019t an option <\/div>\n
\n Shadow IT poses serious privacy and security risks. <\/div>\n <\/div>\n <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n Without a fallback channel, operational capability is at risk. <\/div>\n <\/div>\n <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n Coordination with hospitals and aid organizations is cumbersome <\/div>\n
\n Information often has to be sent twice. <\/div>\n <\/div>\n <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n Why Teamwire is the best messenger for rescue services<\/span> <\/h2>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n The perfect complement to digital radio <\/p>\n <\/div>\n

\n Share images and files instantly from the scene<\/span> <\/h3>\n

\n Teamwire is purpose-built for the demanding realities of emergency medical response. It works seamlessly alongside digital radio, helping you coordinate faster, more securely, and with greater precision \u2014 ensuring patients receive the best possible care. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Share digital content<\/p>\n

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Instantly send photos, videos, mission documents, or patient data to your team or hospital partners. Everyone involved gains a clear understanding of the situation and can prepare accordingly.<\/p>\n

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Quick photo editing<\/p>\n

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Add annotations, highlight critical details, or anonymize patient data to protect privacy. Every image becomes a practical tool for effective operations.<\/p>\n

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Push-to-Talk interface<\/p>\n

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Use Push-to-Talk as an extension or fallback to radio communication. Voice messages play automatically in the selected chat. Upcoming MCx integration will make PTT even more powerful.<\/p>\n

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Emergency alerts and panic button<\/p>\n

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Send urgent alerts that break through silent mode. Pressing the panic button automatically shares your location and a voice message \u2014 ensuring maximum safety for responders and patients alike.<\/p>\n

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\n \"digitale\n <\/div>\n <\/div>\n
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\n Real-time situational awareness <\/p>\n <\/div>\n

\n Smarter coordination through complete visibility<\/span> <\/h3>\n

\n Live maps, location tracking, and augmented reality give you full situational awareness \u2014 helping you make fast, informed decisions when it matters most. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Interactive map editing<\/p>\n

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Mark up to ten points of interest such as accident sites, access routes, or assembly points. Integrate external maps like ArcGIS (ESRI) for even greater precision.<\/p>\n

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Live locations<\/p>\n

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Track vehicles and medical teams in real time. A shared map displays all movements at a glance \u2014 ideal for efficient coordination and faster patient care.<\/p>\n

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Augmented reality for live locations<\/p>\n

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View live positions overlaid on the real environment using your camera. This simplifies orientation and speeds up coordination on site, especially in complex or chaotic scenarios.<\/p>\n

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\n Direct communication without delay <\/p>\n <\/div>\n

\n All mission information in one secure channel<\/span> <\/h3>\n

\n When serious accidents happen, every second matters. Teamwire saves valuable time and ensures critical updates reach colleagues, hospitals, and partners instantly \u2014 keeping everyone connected and informed. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Familiar, intuitive interface<\/p>\n

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Anyone who\u2019s used a consumer messenger will feel instantly at home with Teamwire.<\/p>\n

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1:1 chats and professional group chats\n<\/p>\n

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Set up mission-specific chats in seconds \u2014 tailored to your team\u2019s needs.<\/p>\n

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Voice and video conferencing\n<\/p>\n

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Communicate in real time with up to 30 participants, sharing live visuals directly from the scene.\n<\/p>\n

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Color-coded status messages\n<\/p>\n

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Highlight important updates or announcements with color coding so colleagues can react quickly and confidently (with read receipts included).<\/p>\n

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\n \"intuitiver\n <\/div>\n <\/div>\n
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\n \"1:1-Chat,\n <\/div>\n <\/div>\n
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\n 100% Data protection and patient privacy <\/p>\n <\/div>\n

\n Share medical data securely \u2014 with full control<\/span> <\/h3>\n

\n In emergency services, patient information is highly sensitive. Even a single data breach can have serious consequences. With Teamwire, all communication remains secure, GDPR-compliant, and fully under your control. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Multi-layer encryption\n<\/p>\n

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Every layer \u2014 transport, payload, metadata, messages, and storage \u2014 is encrypted for complete protection.<\/p>\n

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Privacy by design and default\n<\/p>\n

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No metadata analysis, no address book access, and strong anonymization. Privacy is built into every process.<\/p>\n

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Full data sovereignty\n<\/p>\n

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You decide where data is stored, how long it\u2019s retained, and who has access. Full European data control is a core part of who we are.<\/p>\n

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Data retention policies\n<\/p>\n

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Define how long data remains on devices or servers, with flexible automatic deletion options.\n<\/p>\n

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Certified security\n<\/p>\n

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Teamwire is ISO 27001 certified annually and holds the BSI C5 attestation \u2014 ensuring verified, high-level security.\n<\/p>\n

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\n Sovereign hosting and maximum reliability <\/p>\n <\/div>\n

\n A secure communication solution that works even in an emergency<\/span> <\/h3>\n

\n In emergency operations, communication must never fail. Teamwire runs independently of your core IT systems, making it the ideal backup and fallback tool when dispatch platforms or central infrastructure go down. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Sovereign hosting\n<\/p>\n

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Choose the hosting model that fits your organization best \u2014 on-premise, private cloud, or public cloud in Germany.\n<\/p>\n

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Scalable architecture<\/p>\n

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From local rescue stations to nationwide emergency networks, Teamwire scales effortlessly and supports organizations with over 100,000 users.<\/p>\n

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Complete access control<\/p>\n

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System and API access are fully protected. You maintain complete control over your data, permissions, and integrations.<\/p>\n

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High availability<\/p>\n

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Clustered servers ensure maximum uptime in mission-critical environments and support the highest SLAs, even during peak demand.<\/p>\n

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Continuous backups<\/p>\n

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Regular automated backups and instant server failover keep communication running, even if a system fails.<\/p>\n

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\n Professional administration <\/p>\n <\/div>\n

\n Central management for teams, devices, and data<\/span> <\/h3>\n

\n Teamwire eliminates the complexity of managing multiple communication tools. With its intuitive admin dashboard, you can quickly and securely manage all users, devices, and data in one place. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Administration portal<\/p>\n

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Manage users, devices, and access rights with just a few clicks. Integrate LDAP\/Active Directory and rely on audit-proof archiving and reports for full compliance.<\/p>\n

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Comprehensive mobile application management<\/p>\n

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An encrypted container prevents data loss \u2014 even on BYOD devices. Teamwire works with all major MDM, EMM, and UEM solutions.<\/p>\n

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Federation for cross-organizational collaboration<\/p>\n

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Collaborate securely with other organizations through federation \u2014 connecting networks for trusted communication without data risk.<\/p>\n

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\n Additional features for emergency services<\/span> <\/h2>\n <\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Quick surveys <\/p>\n

\n Check staff availability, readiness, or shift changes \u2014 responses appear instantly, enabling faster coordination. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n @Mentions <\/p>\n

\n Tag users to ensure important updates are seen; mentions override silent mode. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Reply and forward <\/p>\n

\n Respond directly or forward key messages easily. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Read receipts and reports <\/p>\n

\n Instantly see who has read each message \u2014 visible to everyone in the chat. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Pinned messages <\/p>\n

\n Keep up to five key messages at the top of a chat for ongoing operations. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Apple CarPlay support <\/p>\n

\n Stay connected and responsive while on the move. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Cross-platform compatibility <\/p>\n

\n Available on iOS, Android, Windows, macOS, Linux, and web client. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Full legal compliance <\/p>\n

\n Fully GDPR-compliant and aligned with all relevant healthcare privacy laws. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Data minimization <\/p>\n

\n Only the data necessary to deliver the service is processed \u2014 nothing more. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Close chats <\/p>\n

\n End conversations with one click to maintain clarity and data security. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Organization directory <\/p>\n

\n Access all organizational contacts, distribution lists, and profiles. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Powerful integrations <\/p>\n

\n SDKs and APIs connect seamlessly with third-party systems. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n Discover all features<\/span>\n <\/a>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n Teamwire in action <\/p>\n <\/div>\n

\n Typical use cases in emergency services<\/span> <\/h2>\n

\n In emergency services, clear communication can save lives. As a secure messenger for rescue services, Teamwire connects emergency responders, control centers, and hospitals in real time: fail-safe, GDPR-compliant, and equipped with special emergency functions. Whether it's emergency rescue, mass casualty incidents, or patient transport, Teamwire keeps everyone involved informed, coordinated, and ready to act \u2014 even in the event of IT failures or complex situations. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tEmergency response<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

When every second matters, Teamwire lets you share patient photos, vital signs, and mission details with hospitals before arrival. This enables doctors to prepare, alert surgical teams, and reserve ICU beds \u2014 speeding up treatment and improving survival rates.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMass casualty incidents (MCI)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

During large-scale emergencies, multiple units must act in sync. Use live location tracking for all teams and vehicles, integrated maps with marked assembly points and hazard zones, and broadcast messages for instant updates. Teamwire ensures unified communication across all agencies \u2014 even in the most complex scenarios.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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At concerts, festivals, or sports events, medics must respond fast and work flexibly on the ground. With Teamwire, teams coordinate in real time, exchange images and locations, and stay connected via Push-to-Talk \u2014 enabling faster response and treatment.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Even in routine operations, efficient communication is essential. Teamwire simplifies coordination between teams, vehicles, and dispatchers. Share transport orders or patient data securely in chat, track live locations, and reduce idle runs.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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During cyberattacks or dispatch IT failures, Teamwire acts as a secure fallback channel. Since it operates independently of core systems, alerts, chats, and location sharing remain active \u2014 ensuring uninterrupted operational capability.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Emergency services rarely operate alone. Whether working with fire departments, police, aid organizations, or hospitals, Teamwire enables secure collaboration across all agencies via federation \u2014 without data risks or communication gaps.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t