{"id":8568,"date":"2025-11-14T07:34:22","date_gmt":"2025-11-14T06:34:22","guid":{"rendered":"https:\/\/teamwire.eu\/en\/?page_id=8568"},"modified":"2025-12-08T11:44:09","modified_gmt":"2025-12-08T10:44:09","slug":"comprehensive-services","status":"publish","type":"page","link":"https:\/\/teamwire.eu\/en\/why-teamwire\/comprehensive-services\/","title":{"rendered":"Comprehensive Services"},"content":{"rendered":"\t\t
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\n Service that works \u2013 just like your communication <\/h1>\n

\n At Teamwire, we stand for partnership-based service. Whether during rollout, in critical situations or during ongoing operations: our support ensures that everything works when it matters most. <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Dedicated, personal support <\/p>\n

\n Personal contacts instead of an anonymous ticket jungle. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Bilingual customer service <\/p>\n

\n English- and German-speaking support by phone and email. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Priority emergency response <\/p>\n

\n Immediate assistance in critical situations \u2014 fast, direct, and without unnecessary detours. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Reliably supported for the long term <\/h2>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Introducing a secure collaboration app is more than a technical deployment \u2014 it\u2019s a cultural and organizational change. It affects employees, workflows, and often existing systems. That\u2019s why we see ourselves not just as a provider, but as a partner:<\/p>

Our English- and German-speaking support team guides you strategically through every phase, ensures smooth implementation, and provides ongoing support that keeps your communication secure, efficient, and future-proof.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Support that delivers what it promises <\/h2>\n <\/div>\n\t\t\t\t<\/div>\n\t\t
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Whether it’s government networks, public safety\u2019s digital radio, hospital infrastructure, or complex IT landscapes in energy supply, our team understands the requirements of critical industries. And we know that when it matters, every second counts.<\/p>

That’s why we offer you more than just a ticket system. We offer people who think for themselves.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \u201cYour support is great. Great! The ticket system via the helpdesk works well. You can be an example to many.\u201c <\/div>\n
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Thade Blank<\/div>\n
Care consultant and Teamwire administrator Diakoniestation Hesel-J\u00fcmme-Uplengen<\/div>\n <\/div>\n
\n \n Read the success story here <\/a>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n Your advantages at a glance <\/h2>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n <\/p>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Bilingual support team <\/p>\n

\n English- and German-speaking customer support. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Free assistance <\/p>\n

\n Free support by telephone and email from Monday to Friday. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Dedicated personell <\/p>\n

\n Personal contact persons, no anonymous helpdesk masks. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Tailored onboarding <\/p>\n

\n Individual project onboarding, tailored to your environment. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Fast responses <\/p>\n

\n Short response times, especially in the event of emergencies. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Product guidance <\/p>\n

\n Proactive advice on new products, features, and updates. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Training resources <\/p>\n

\n Detailed tutorials that quickly get your employees up to speed. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Expert consultation <\/p>\n

\n Ongoing advice and information on updates and new products. <\/p>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Gemeinsam\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Achieving more together <\/h2>\n <\/div>\n\t\t\t\t<\/div>\n\t\t
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We do not see ourselves as a mere software provider, but as a long-term partner at your side.<\/p>

Our goal: secure communication that simply works \u2013 for your teams, your operational readiness and your compliance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n \n Request demo<\/span>\n <\/a>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n Frequently asked questions (FAQs) <\/h2>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow quickly does Teamwire support respond in an emergency?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

In the event of malfunctions or critical situations, we or our support partners prioritise your enquiry and usually respond within a few hours \u2013 often even within minutes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a dedicated contact person for my project?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Yes. You will be assigned a dedicated contact person for the entire duration of the project who is familiar with your infrastructure and requirements.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much does Teamwire support cost?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Our support is available free of charge by telephone and email for all Teamwire packages. You will either receive help directly from us or be referred to one of our partners (usually applies to on-premise customers). Individual service level agreements (SLAs) are available on request.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho trains our employees?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

We offer tutorials and training videos as well as personal onboarding sessions. Webinars and FAQ sessions are also part of our offering.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes Teamwire also support complex integrations?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Yes. Our technical team will advise you on connecting to your infrastructure \u2013 e.g. MDM systems, IDPs, HIS, control centres or ITSM platforms.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t