{"id":16725,"date":"2023-01-27T16:49:45","date_gmt":"2023-01-27T15:49:45","guid":{"rendered":"https:\/\/teamwire.eu\/en\/blog\/2023\/01\/27\/messenger-netiquette-12-rules-for-good-communication-and-collaboration\/"},"modified":"2026-02-25T14:31:12","modified_gmt":"2026-02-25T13:31:12","slug":"messenger-netiquette-12-rules-for-good-communication-and-collaboration","status":"publish","type":"post","link":"https:\/\/teamwire.eu\/en\/blog\/messenger-netiquette-12-rules-for-good-communication-and-collaboration\/","title":{"rendered":"Messenger Netiquette: 25 Rules for Good Communication and Collaboration"},"content":{"rendered":"
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Definition: What Is \u201cNetiquette\u201d and Where Does the Term Come From?<\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n
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Netiquette explains rules of conduct for a good, respectful, and appropriate tone in communication. It is primarily about communication on the Internet, and the rules should be considered above all for collaboration in the professional world. These are not mandatory or statutory rules but recommended communication etiquette. For this reason, netiquette is also called etiquette for the internet.<\/span><\/p>\n

Why Is a Netiquette Important for a Messenger?<\/h2>\n

So that a business messenger supports your organization in the best possible way with communication, coordination, and collaboration in all areas of application relevant to your employees, some communication rules are usually of advantage – the netiquette. Such communication rules also exist in a similar form for other channels of daily internal communication, such as e-mail, telephone, personal conversations, etc. Especially with a business messenger, netiquette helps to communicate more effectively and efficiently and to work together more successfully.<\/span><\/p>\n

How Do You Communicate Properly? The 25 Golden Rules of Messenger Netiquette.<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Formulating Messages<\/h3>\n

1. Keep Messages Short and to the Point<\/h4>\n

Concise sentences<\/b> are the be-all and end-all of messenger netiquette. If the information cannot be conveyed in a few sentences, a voice message or video call<\/b> is recommended. If there is a lot of information, you should consider using alternative media<\/b> Sending a lot of information in a text message is not only annoying for the recipient, but also defeats the purpose of concise communication.<\/p>\n

2. Reply in Full<\/h4>\n

Some people have the habit of sending every word or half-sentence of a text message individually. For the recipient, this means a lot of consecutive beeps, which can rightly be annoying. It is better to send whole sentences and<\/b> structure information using paragraphs<\/b>.<\/p>\n

3. Stay Professional<\/h4>\n

Since Messenger is used for professional communication here, it should be remembered that every text sent reflects one’s own professionalism<\/b>. When making initial contact, it is therefore also advisable to briefly introduce yourself in one sentence. Capital letters<\/b> or bold text are generally out of place<\/b>. Exaggerated punctuation such as \u201c???!\u201d and \u201c!!!\u201d should also be avoided This is because it would imply that a message is being shouted or given undue importance.<\/p>\n

4. Use Emojis \ud83d\ude00<\/h4>\n

Emoticons and emojis have become established in messengers and everyone knows and uses them. Emoticons also have their place in the professional use of a messenger and can support<\/b> communication and collaboration In some cases, emoticons can also lighten up<\/b> communication and contribute to a positive mood<\/b>. However, messenger netiquette recommends using emoticons in moderation<\/b> and as a supplement to text. This is because everyone interprets emoticons differently and does not necessarily know all the emoticons, so this can also lead to confusion.<\/p>\n

5. Pay Attention to the Way You Express Yourself<\/h4>\n

A text message can only be read and cannot be supported by gestures or facial expressions. The more precise<\/b> the expression, the clearer the communication. For example, sarcasm<\/b> or harsh words are usually not recommended<\/b> because they can be misunderstood and lead to misinterpretation. It is therefore advisable to use neutral wording and good expression.<\/p>\n

6. Be Sure to Proofread<\/h4>\n

Text messages may be a quick way to reply, but you should always check your grammar and spelling<\/b>. You should also regularly check your autocorrect<\/b>. If you are unsure about any of this, you can use some free add-ons<\/a> and tools available, such as:<\/p>\n