Job title:

Technical Support Engineer (m/f/d)

About us:

Teamwire is a business messaging app based on the highest security standards and all European data protection requirements and the GDPR.

As a text and voice messaging app designed to meet the needs of businesses, Teamwire strives for the most effective and efficient exchange between mobile workers and office workers, confidently at any time, any place, on any occasion, and solves the problem of shadow IT in business communications.

Your assignments:

You work in a great DevOps team together with support, sales, customers and partners on deployment, hosting, administration and support topics.
You analyze, design, administer and configure technically complex systems that are highly performant, reliable and scalable.
You are responsible for high performance, scalability, reliability and availability of servers and services.
You provide technical leadership by gathering and assessing technical specifications and requirements for a successful deployment.
You own and drive deployment projects. You participate onsite and offsite acting as technical resource to ensure successful implementations.
You evaluate and troubleshoot issues using problem-solving skills to prioritize and track incidents to closure under pressure.
You are responsible for quickly solving potential incidents, configuration requests and support cases.
You work closely with engineering and product management to escalate bugs, feature requests and complete user acceptance testing.
You provide effective and timely communication about support cases to colleagues, customers and partners.
You participate in 24x7 operation support and on-call rotation.
You prepare deployment specifications, user guides, FAQs and other technical documentation.

Your Profile:

You have ideally studied computer science or a similar course.
You have got very good knowledge of GNU/Linux, Docker and Ansible or a similar automation solution.
You have very good knowledge of at least 3 of these programming languages: Python, Go, SQL, bash.
You quickly come to grips with new programming languages, frameworks and tools.
You have at least 5 years experience in technical operations and support within an enterprise customer-facing environment.
You have experience and strong interest in operations and CD technology (e.g. Docker, Nomad, Ansible).
You have experience with modern commodity DevOps services (e.g. Gitlab, GitlabCI, Nexus, Rundeck, Terraform, Consul or Vault).
You have experience in operations of Cisco or equivalent networks, WANs/LANs and demonstrated end-to-end systems knowledge (e.g. switching, routing and load balancing).
You have experience in security of communications and network operations.
You like to deploy, configure and support IT solutions for businesses, which lead in reliability, performance and scalability.
You have strong problem-solving skills and high quality standards for quickly addressing support cases and solving incidents.
You have great communication skills, and proven ability to apply these across internal teams and ideally with external stakeholders.
You are self-directed, reliable, show initiative and work independently.
You have punctual attendance and are flexible to work variable schedules (and travel if necessary).
You are a team player with a positive attitude and have strong organizational as well as communication skills.
You are fluent in German and English (both spoken and written).