When fast decisions save lives
Emergency services across Germany rely on Teamwire to coordinate missions efficiently, provide the best patient care, and maintain secure, reliable communication across all teams.
Challenges in emergency service communication
In emergency medical services, every second counts — whether it’s a traffic accident, a cardiac arrest, or a major disaster. Clear, real-time communication between dispatch centers, field teams, and hospitals often determines life or death.
Why Teamwire is the best messenger for rescue services
Share images and files instantly from the scene
Teamwire is purpose-built for the demanding realities of emergency medical response. It works seamlessly alongside digital radio, helping you coordinate faster, more securely, and with greater precision — ensuring patients receive the best possible care.
Share digital content
Instantly send photos, videos, mission documents, or patient data to your team or hospital partners. Everyone involved gains a clear understanding of the situation and can prepare accordingly.
Quick photo editing
Add annotations, highlight critical details, or anonymize patient data to protect privacy. Every image becomes a practical tool for effective operations.
Push-to-Talk interface
Use Push-to-Talk as an extension or fallback to radio communication. Voice messages play automatically in the selected chat. Upcoming MCx integration will make PTT even more powerful.
Emergency alerts and panic button
Send urgent alerts that break through silent mode. Pressing the panic button automatically shares your location and a voice message — ensuring maximum safety for responders and patients alike.
Smarter coordination through complete visibility
Live maps, location tracking, and augmented reality give you full situational awareness — helping you make fast, informed decisions when it matters most.
Interactive map editing
Mark up to ten points of interest such as accident sites, access routes, or assembly points. Integrate external maps like ArcGIS (ESRI) for even greater precision.
Live locations
Track vehicles and medical teams in real time. A shared map displays all movements at a glance — ideal for efficient coordination and faster patient care.
Augmented reality for live locations
View live positions overlaid on the real environment using your camera. This simplifies orientation and speeds up coordination on site, especially in complex or chaotic scenarios.
All mission information in one secure channel
When serious accidents happen, every second matters. Teamwire saves valuable time and ensures critical updates reach colleagues, hospitals, and partners instantly — keeping everyone connected and informed.
Familiar, intuitive interface
Anyone who’s used a consumer messenger will feel instantly at home with Teamwire.
1:1 chats and professional group chats
Set up mission-specific chats in seconds — tailored to your team’s needs.
Voice and video conferencing
Communicate in real time with up to 30 participants, sharing live visuals directly from the scene.
Color-coded status messages
Highlight important updates or announcements with color coding so colleagues can react quickly and confidently (with read receipts included).
Share medical data securely — with full control
In emergency services, patient information is highly sensitive. Even a single data breach can have serious consequences. With Teamwire, all communication remains secure, GDPR-compliant, and fully under your control.
Multi-layer encryption
Every layer — transport, payload, metadata, messages, and storage — is encrypted for complete protection.
Privacy by design and default
No metadata analysis, no address book access, and strong anonymization. Privacy is built into every process.
Full data sovereignty
You decide where data is stored, how long it’s retained, and who has access. Full European data control is a core part of who we are.
Data retention policies
Define how long data remains on devices or servers, with flexible automatic deletion options.
Certified security
Teamwire is ISO 27001 certified annually and holds the BSI C5 attestation — ensuring verified, high-level security.
A secure communication solution that works even in an emergency
In emergency operations, communication must never fail. Teamwire runs independently of your core IT systems, making it the ideal backup and fallback tool when dispatch platforms or central infrastructure go down.
Sovereign hosting
Choose the hosting model that fits your organization best — on-premise, private cloud, or public cloud in Germany.
Scalable architecture
From local rescue stations to nationwide emergency networks, Teamwire scales effortlessly and supports organizations with over 100,000 users.
Complete access control
System and API access are fully protected. You maintain complete control over your data, permissions, and integrations.
High availability
Clustered servers ensure maximum uptime in mission-critical environments and support the highest SLAs, even during peak demand.
Continuous backups
Regular automated backups and instant server failover keep communication running, even if a system fails.
Central management for teams, devices, and data
Teamwire eliminates the complexity of managing multiple communication tools. With its intuitive admin dashboard, you can quickly and securely manage all users, devices, and data in one place.
Administration portal
Manage users, devices, and access rights with just a few clicks. Integrate LDAP/Active Directory and rely on audit-proof archiving and reports for full compliance.
Comprehensive mobile application management
An encrypted container prevents data loss — even on BYOD devices. Teamwire works with all major MDM, EMM, and UEM solutions.
Federation for cross-organizational collaboration
Collaborate securely with other organizations through federation — connecting networks for trusted communication without data risk.
Additional features for emergency services
Quick surveys
Check staff availability, readiness, or shift changes — responses appear instantly, enabling faster coordination.
@Mentions
Tag users to ensure important updates are seen; mentions override silent mode.
Reply and forward
Respond directly or forward key messages easily.
Read receipts and reports
Instantly see who has read each message — visible to everyone in the chat.
Pinned messages
Keep up to five key messages at the top of a chat for ongoing operations.
Apple CarPlay support
Stay connected and responsive while on the move.
Cross-platform compatibility
Available on iOS, Android, Windows, macOS, Linux, and web client.
Full legal compliance
Fully GDPR-compliant and aligned with all relevant healthcare privacy laws.
Data minimization
Only the data necessary to deliver the service is processed — nothing more.
Close chats
End conversations with one click to maintain clarity and data security.
Organization directory
Access all organizational contacts, distribution lists, and profiles.
Powerful integrations
SDKs and APIs connect seamlessly with third-party systems.
Typical use cases in emergency services
In emergency services, clear communication can save lives. As a secure messenger for rescue services, Teamwire connects emergency responders, control centers, and hospitals in real time: fail-safe, GDPR-compliant, and equipped with special emergency functions. Whether it's emergency rescue, mass casualty incidents, or patient transport, Teamwire keeps everyone involved informed, coordinated, and ready to act — even in the event of IT failures or complex situations.
When every second matters, Teamwire lets you share patient photos, vital signs, and mission details with hospitals before arrival. This enables doctors to prepare, alert surgical teams, and reserve ICU beds — speeding up treatment and improving survival rates.
During large-scale emergencies, multiple units must act in sync. Use live location tracking for all teams and vehicles, integrated maps with marked assembly points and hazard zones, and broadcast messages for instant updates. Teamwire ensures unified communication across all agencies — even in the most complex scenarios.
At concerts, festivals, or sports events, medics must respond fast and work flexibly on the ground. With Teamwire, teams coordinate in real time, exchange images and locations, and stay connected via Push-to-Talk — enabling faster response and treatment.
Even in routine operations, efficient communication is essential. Teamwire simplifies coordination between teams, vehicles, and dispatchers. Share transport orders or patient data securely in chat, track live locations, and reduce idle runs.
During cyberattacks or dispatch IT failures, Teamwire acts as a secure fallback channel. Since it operates independently of core systems, alerts, chats, and location sharing remain active — ensuring uninterrupted operational capability.
Emergency services rarely operate alone. Whether working with fire departments, police, aid organizations, or hospitals, Teamwire enables secure collaboration across all agencies via federation — without data risks or communication gaps.
Frequently Asked Questions (FAQs)
Teamwire is a highly secure, GDPR-compliant collaboration platform designed specifically for emergency and rescue organizations. It enables fast, reliable, and privacy-compliant communication between dispatch centers, field teams, and hospitals — ideal for emergencies, large-scale incidents, and patient transport.
Yes. Teamwire meets all GDPR requirements and uses a Zero-Trust security model with full encryption, data sovereignty, and centralized control — making it ideal for securely transmitting patient images and medical data.
No. Teamwire complements digital radio. While radio covers voice communication, Teamwire enables the parallel, secure exchange of documents, images, locations, and feedback in real time.
The most important functions for rescue teams include:
- Alerts with reports and responses
- Push-to-Talk (walkie-talkie mode)
- Live locations and routing information
- Secure sharing of patient images and mission data
- Group communication for field teams
- Augmented reality and Points of Interest
- Centralized administration and role-based permissions
Absolutely. WhatsApp is not legally compliant for professional use in healthcare or emergency operations. Teamwire offers the same ease of use but is designed for regulated environments — fully secure, GDPR-compliant, and feature-rich.
Yes. Teamwire is engineered for high-load, cross-organizational, and mission-critical environments. With stable mobile or Wi-Fi connections, it performs reliably even under extreme conditions.
Teamwire can be hosted flexibly — on-premise in your own data center or in a certified public or private cloud in Germany. Your organization retains full control over data, access, and integrations at all times.
Simply start a free 14-day trial or request a personalized demo to see how Teamwire performs in real-world operations.
This certainly includes alerts, push-to-talk, live locations, secure media transmission (e.g., of patient data), group communication, augmented reality, and central administration.