Messenger For Airports And Public Transport | Teamwire App

The most secure messenger for airports and public transport

Ensure operational continuity, accelerate workflows, and guarantee data sovereignty

Whether at airports, across rail networks, or within public transport systems — Teamwire enables seamless communication between control centers, crews, technicians, security teams, and service staff. Fully GDPR- and NIS-2-compliant, highly resilient, and made in Germany.

messenger for airports and public transport

Typical challenges in airports and public transport

Airports and public transport systems rank among Europe’s most critical infrastructures — complex environments with immense operational responsibility and no margin for error. Thousands of passengers, tightly timed workflows, and safety-critical situations mean that even a single communication gap can bring operations to a standstill. Whether it’s a technical fault, a suspicious object, or an IT outage, one thing is certain: fast, secure, and coordinated communication is essential. Yet this is precisely where standard messaging tools reach their limits.

Shadow IT
Consumer messengers such as WhatsApp are still widely used across many teams — fast, but risky. They are neither GDPR- nor NIS-2-compliant, fall under the US CLOUD Act, and provide no control over data flows. For critical infrastructure operators like airports, transport providers, and public transit networks, this poses a serious security and compliance risk.
Fragmented communication channels
Radio, email, pagers, and various standalone apps operate in isolation. Information from control centers often reaches staff at gates, platforms, or maintenance facilities too late. Media such as images, videos, or location data can’t be shared via radio at all — drastically slowing response times.
Lack of real-time communication
During train delays, gate changes, technical malfunctions, or security incidents, there’s no guarantee that all departments are informed simultaneously. This leads to uncertainty, delayed responses, and dissatisfied passengers.
Dependence on US-based cloud tools
Many commonly used communication platforms are subject to the US CLOUD Act and do not meet European data protection or security standards. For critical infrastructure operators, this represents a major compliance vulnerability.
IT outages and cyberattacks
Airports and transport providers are frequent targets of cyberattacks. When IT systems or network infrastructure go down, internal communication often fails as well. A sovereign, independent fallback channel is missing in many environments.
High coordination pressure
Delays, signal failures, baggage issues, or security alerts demand instant coordination among numerous teams — often spread across different sites and systems. Without a centralized, mobile communication platform, information gaps and response delays are almost inevitable.

Why Teamwire is the best messenger for airports and public transport

Seamless coordination across all departments

All critical information — instantly accessible and securely shared

Whether ground operations, control centers, security, or maintenance — Teamwire connects every team on a single, secure, GDPR-compliant platform. Information flows in real time, misunderstandings are reduced, and decisions can be made without delay.

Intuitive to use — as simple as WhatsApp

Anyone who’s used WhatsApp or another consumer messenger will feel right at home with Teamwire. The app combines a familiar interface with enterprise-grade security. Employees can start communicating immediately — no training, no complexity, no friction.

1:1 chats and professional group chats

Set up dedicated chats for shifts, terminals, workshops, or operations teams — fully tailored to your workflow. Everyone stays informed and aligned at all times.

Voice and video conferencing

Hold secure voice or video calls with up to 30 participants directly within the app. Video calls provide live visuals from incidents or maintenance areas, enabling faster and better-informed decisions.

Color-coded status messages

Use color coding to highlight urgent updates — such as gate or track changes, security alerts, or technical malfunctions. Teams can see priorities at a glance, complete with read receipts and timestamps.

Push-to-Talk and broadcasts

Use Push-to-Talk as an intelligent complement to radio communication — ideal for quick voice coordination. Broadcasts let you send instructions, alerts, or status updates to hundreds of employees simultaneously — in seconds and with guaranteed delivery.

intuitiver Chat
1on1,-group-and-broadcast-chats_hell
Stimm-und-Videokonferenzen
Warnmeldungen
Push_to_talk

Rapid response to disruptions and emergencies

Stay operational — even when IT systems fail

When technical malfunctions, IT outages, or security incidents occur, decisions must be made within seconds to keep operations running smoothly and ensure passenger safety. Teamwire ensures your teams can communicate, coordinate, and respond instantly — even when other systems go down.

Emergency alerts and panic button

In an emergency, trigger an alert that immediately overrides all mute settings. The built-in panic button automatically sends the initiator’s location and a voice message, allowing the control center or operations command to react instantly and initiate targeted measures.

Live location sharing

Share live locations in real time across all teams. A clear, interactive map displays positions, movements, and status updates — ideal for maintaining situational awareness during security incidents, evacuations, or technical disruptions at airports and train stations.

Augmented reality for live locations

Display live team locations directly in your device’s camera view using augmented reality. This feature enhances situational awareness, navigation, and coordination — particularly in complex environments such as airport terminals or major transport hubs.

Notfallalarm_karte
Live-location-Karte
Augmented-reality

The perfect complement to radio, email, and more

Send images, files, and notifications directly to colleagues

Whether at an airport or within public transport operations, Teamwire bridges the gap between radio, email, and real-time operational communication. The platform enables fast, secure information exchange between control centers, operations, security, and technical teams — mobile, GDPR-compliant, and fully resilient.

Share digital content

Send photos, videos, or incident reports directly from the tarmac, platform, or maintenance area to your colleagues. Visualize disruptions, maintenance processes, or security situations in real time and keep all stakeholders instantly informed.

Quick image editing

Highlight damages, hazards, or affected areas directly in the image, add notes, or anonymize sensitive details — ideal for maintenance crews, security teams, or incident command.

Fast surveys

Coordinate shift availability, duty schedules, and more within seconds. Results appear instantly in chat, allowing for quick decisions — whether in the control center, on the tarmac, or across the transport network.

digitale Inhalte teilen
Schnellbearbeitung
Umfragen

100% security and data protection

Communicate fully encrypted — without US surveillance

In the highly sensitive environment of airports and public transport, data security, compliance, and system availability are non-negotiable. Teamwire protects all operational and mission-critical communication to the highest European standards — fully encrypted, data-sovereign, and completely independent of US providers or the US CLOUD Act.

Full data sovereignty

All data is stored exclusively in Germany — within ISO 27001- and BSI C5-certified data centers. You retain full control over storage locations, access rights, and data lifecycles at all times.

State-of-the-art encryption

Messages, metadata, and files are encrypted end-to-end — in transit, at rest, and during synchronization. This ensures that every exchange between control centers, service teams, and security personnel remains fully protected.

Privacy by design and by default

Data protection is built into Teamwire’s core: no metadata analysis, no tracking, and no access to address books. As a result, your organization automatically meets all GDPR, NIS-2, and KRITIS compliance requirements.

Custom data retention policies

Define exactly how long messages, logs, or media files are stored. Automated deletion routines ensure full compliance while minimizing data protection risks.

Proven security certifications

Teamwire is audited and ISO 27001-certified annually and partners exclusively with certified providers that hold, for example, the BSI C5 attestation. This makes Teamwire demonstrably compliant with the strict security requirements for critical infrastructure operators — ideal for airports, transport companies, and public transit organizations committed to the highest IT security standards.

professionelles Audit-Protokoll
Datenschutz
Zugang für Prüfer
Data-retention-Richtlinien
Sicherheitszertifizierung

Reliable and resilient infrastructure

A dependable tool and secure backup in any emergency

At airports and within public transport networks, communication must never fail. Teamwire strengthens the business continuity and resilience of airports and transport operators — remaining fully functional even when core systems, networks, or cloud services experience disruptions. The platform serves as a secure, independent fallback system that guarantees uninterrupted operational and emergency communication at all times.

Sovereign hosting — flexible and secure

Decide how to deploy Teamwire: on-premise, in a private cloud, or within a certified German public cloud. All hosting options meet ISO 27001 and BSI C5 standards and comply fully with KRITIS requirements.

Scalable architecture

Whether you operate an international airport, a transport company, or a regional transit authority, Teamwire scales effortlessly with your organization’s needs. The platform supports up to 100,000 users simultaneously — stable, high-performing, and built for mission-critical environments.

Maximum availability

Redundant cluster servers and high SLAs ensure uninterrupted communication — even during network outages, IT disruptions, or cyberattacks.

Continuous backups

Regular data backups and intelligent failover mechanisms guarantee that your communication is never interrupted. If one server goes down, another takes over automatically — with zero data loss.

Full access control

All data access, APIs, and system components are fully secured. You retain complete control over your communication infrastructure — independent of external providers or US-based services.

hosting_optionen
Funktionen_Verzeichnis_Kontakte
Verfügbarkeit
Permanente-backups
Aktivieren von Bots und API-Zugriff

Professional administration

Centrally manage teams and coordinate securely

Airports and transport operators bring together a wide range of stakeholders — from control centers and security teams to technical services, operations, and administration. Teamwire provides a centralized administration platform that allows you to manage users, roles, and communication policies efficiently and securely — across organizational boundaries and with full auditability.

Central administration portal

Manage users, departments, and permissions with ease through an intuitive dashboard. With LDAP/Active Directory synchronization, audit-proof archiving, and detailed audit logs, you maintain full oversight at all times. Ideal for large infrastructures with multiple sites, subsidiaries, or partner organizations.

Comprehensive mobile application management

Protect confidential operational data on mobile devices using encrypted containers. Teamwire is compatible with all major MDM, EMM, and UEM solutions via AppConfig — perfect for both corporate smartphones and BYOD environments.

Organizational directory

Access a structured directory containing all contacts and distribution lists for teams, departments, operational units, and regions. Create and manage user profiles with ease to streamline coordination and communication.

Available on all devices

Teamwire runs on iOS, Android, Windows, Mac, Linux, and directly in your web browser — with real-time synchronization across all devices.

Professional-administration-portal
Umfassendes Management mobiler Apps
Funktionen Verzeichnislisten
Funktionen_Multidevice-Produkt

Additional key features for communication in transport

Easy map editing

Mark up to ten points of interest (e.g., assembly points) directly on maps and integrate third-party mapping solutions such as ArcGIS (ESRI) for enhanced situational awareness.

Read receipts and reports

See in real time which employees have read a message — ideal for safety instructions, shift notifications, or operational approvals.

Replying to and forwarding messages

Respond directly to individual messages or forward important information instantly to relevant teams.

@Mentions for targeted communication

Tag specific users to draw attention or ask direct questions. @Mentions override mute settings and trigger immediate notifications — ensuring no critical message goes unnoticed.

Pinned messages

Pin up to five key messages — such as current duty rosters, shift schedules, or safety instructions — to keep essential information visible during daily operations.

Close chats

Archive or close inactive chats with a single click. This keeps communication organized and helps protect sensitive operational data.

Apple CarPlay support

Connect your mobile device with Apple CarPlay and coordinate colleagues and staff flexibly while on the move — safely and hands-free.

Full regulatory compliance

Teamwire meets all relevant data protection and cybersecurity regulations, including the EU GDPR, NIS-2, and DORA.

Data minimization

Teamwire processes only the data required to provide its services — nothing more, nothing less.

Powerful integrations

With SDKs and APIs, Teamwire can be seamlessly integrated into your existing software ecosystem and external services.

Federated server connectivity

Establish secure connections between Teamwire servers across different organizations via federation — enabling controlled, encrypted information exchange while maintaining full data sovereignty.

Teamwire in action

Typical use cases for airports and public transport

Whether facing a technical fault, security incident, or system outage — with Teamwire, all teams stay securely connected in real time. Responsible staff can coordinate actions quickly, reliably, and in full GDPR compliance. The result: smooth operations, clear communication, and maximum safety — even when other systems go down.

Coordinate teams instantly during signal failures, technical disruptions, or maintenance work. With Teamwire, control centers, technicians, and security personnel can react immediately, exchange real-time updates, and document every step with full traceability.

In emergencies such as fires or security threats, every second counts. Teamwire’s emergency alerts, live location tracking, and Push-to-Talk features ensure all staff can be reached instantly and coordinated efficiently.

Accelerate workflows during gate or track changes, baggage operations, or technical issues. Teamwire ensures that critical updates reach the right people directly — without delays or detours — and ultimately reach passengers or travelers on time.

When primary systems fail, Teamwire keeps your organization operational and communication flowing. Emergency alerts override silent modes and reach all employees immediately — maintaining business continuity even under pressure.

In airport and public transport operations, most employees are constantly on the move. With Teamwire, they stay connected in real time — securely, reliably, and from any location.

Replace insecure consumer apps like WhatsApp or Telegram with a platform that offers the same intuitive usability — but with professional administration, full data control, and complete GDPR compliance.

Frequently Asked Questions (FAQs)

Yes. Teamwire provides extensive integration options (including REST API and webhooks) and can be seamlessly integrated into your existing system landscape.

Absolutely. Teamwire was purpose-built for critical infrastructure operators and meets the highest standards for resilience, data sovereignty, and GDPR compliance — fully aligned with the NIS-2 Directive.

Yes. You can easily grant external users controlled access — with role-based permissions, clearly defined groups, and no exposure of internal data.

Yes. With Teamwire’s alerting and broadcast features, you can reach your entire workforce within seconds — with delivery confirmation and feedback options included.

Teamwire operates independently of your primary systems and remains fully functional even if networks or key applications fail. Emergency messages override silent modes, while live location tracking enables efficient coordination across teams.

Yes. Teamwire fully complies with all relevant European data protection and cybersecurity requirements and is hosted exclusively in Germany, certified under ISO 27001 and BSI C5.

Teamwire is highly scalable — ideal for local transport operators as well as international airport networks with more than 100,000 users.

Simply click the button on this page to start your free trial or request a personal demo.