The best messenger for energy providers

Reliable energy supply depends on resilient, NIS-2-compliant communication

Energy infrastructure is critical — and communication is its backbone for stability. Whether in control centers, field operations, or crisis coordination, Teamwire keeps your organization fully operational. GDPR- and NIS-2-compliant, hosted in Germany, and built for maximum resilience in every situation.

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Typical challenges in the energy sector

Energy providers and municipal utilities carry a vital responsibility: ensuring the security of supply for millions of people. Power, gas, water, and district heating networks must be continuously monitored, maintained, and protected — amid growing complexity, rising cyberthreats, and strict regulatory frameworks under NIS-2 and the German IT Security Act. Yet many organizations still struggle with fragmented communication, rigid systems, and a lack of real-time coordination — risks that can prove costly in critical moments. A special messenger for energy suppliers can help.

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Information silos between departments

Control centers, field service teams, administration, and crisis units often rely on separate communication channels and systems. This delays the flow of information during outages, maintenance work, or safety-critical incidents.

Data protection risks from U.S.-based tools

Communication platforms such as Microsoft Teams, Slack, or WhatsApp fall under the U.S. CLOUD Act and are neither GDPR- nor NIS-2-compliant. For critical-infrastructure operators, this poses a serious risk to compliance, data sovereignty, and IT security.

Lack of real-time communication

Technicians, service teams, and operations managers often receive incident notifications too late. Field updates take too long, and the safety of lone workers cannot be ensured without integrated emergency-response functions.

Stringent regulatory requirements

NIS-2, ISO 27001, and sector-specific security standards demand secure, traceable communication processes — a challenge that many legacy systems cannot meet.

Crisis communication under pressure

During power outages, leaks, grid overloads, or cyberattacks, all teams — from the control room to field staff — must be reachable instantly. Traditional channels such as phone, email, or radio are often too slow, unreliable, or prone to failure.

Why Teamwire is the ideal solution for energy providers

Seamless communication between control centers, field teams, and crisis units

All stakeholders connected on one secure platform

All stakeholders united on a secure, NIS 2-compliant platform. Teamwire Messenger for energy suppliers connects network control centers, field service, crisis teams, and management on a shared, secure communication platform. Information, alerts, and operational data flow securely and in real time — without detours, delays, or system gaps.

As intuitive as WhatsApp — but secure

Anyone familiar with consumer messengers can use Teamwire immediately. The interface is intuitive and user-friendly, while security, GDPR compliance, and NIS-2 adherence remain uncompromising.

1:1 and group communication

Set up dedicated chat groups for field crews, departments, or crisis units — fully customizable to your organizational structure. All relevant stakeholders remain informed and ready to act, even across multiple sites.

Voice and video conferencing

Coordinate directly with engineers, technicians, or crisis managers. Video calls provide live footage from incidents, maintenance sites, or substations — ideal for rapid situation assessments and well-informed decisions.

Color-coded status updates

Highlight critical messages such as network disruptions, hazard reports, or operational approvals with clear color codes. Teams can instantly recognize priorities — complete with read confirmations.

Live location tracking

Track field teams, vehicles, and work locations in real time. An interactive map shows all active positions, enabling efficient coordination and immediate response in emergency situations.

An ideal extension to radio and email

Share and edit digital content in seconds

Teamwire extends existing communication channels such as radio and email with a modern, mobile platform for real-time communication. Control centers, field teams, and crisis units can instantly share, visualize, and document information — securely, traceably, and in full compliance with GDPR.

Share digital content

Send photos, videos, plans, or documents directly from the field — for example, to report faults, damage, maintenance work, or leaks. This makes technical information immediately visible and comprehensible to everyone involved.

Edit images quickly and securely

Highlight affected areas, add notes or measurement data, or anonymize sensitive information — all directly within the app. This keeps documentation both precise and data-secure at all times.

Conduct quick polls

Run spontaneous surveys, for example, to check shift availability, material requirements, or deployment approvals. Results appear instantly in the chat, enabling swift and well-informed decisions without delays or misunderstandings.

Effective incident and crisis communication with integrated lone-worker protection

Act before the situation escalates

Whether it’s a power outage, gas leak, water disruption, or cyberattack — in the energy sector, every second counts. With Teamwire, control centers, field crews, and crisis teams remain fully operational even during IT outages or network disruptions. The platform offers integrated emergency features and helps protect employees working alone in the field.

Emergency alerts and panic button

Trigger an alarm with a single tap — it overrides all mute settings to ensure immediate response. The panic button automatically transmits the user’s location and a voice message, making it ideal for technicians and service teams working alone in sensitive or remote environments.

Live location tracking

Track your teams in real time — whether at construction sites, substations, or incident locations. A dynamic map displays positions, movements, and deployment details, enabling precise coordination and rapid response when it matters most.

Augmented reality view

Use your device’s camera to visualize live locations directly in the real environment. This makes it easier to identify, navigate, and coordinate operational sites, search areas, or hazard zones.

Push-to-Talk and broadcast communication

Complement traditional radio with modern Push-to-Talk functionality. Voice messages play automatically within the chat, and broadcast alerts reach hundreds of recipients simultaneously — perfect for live updates, instructions, or safety warnings.

Easy map editing

Mark up to ten points of interest such as fault locations, hazard zones, or assembly points directly on the map. Integration with ArcGIS (ESRI) and other GIS systems ensures full situational awareness across all active sites and deployments.

Data sovereignty and compliance guaranteed

Communication built on the highest European security standards

Security is paramount in energy supply. As a messenger for energy suppliers, Teamwire protects all internal and external communication in accordance with European security guidelines—fully encrypted, GDPR and NIS 2 compliant, and specially developed for the requirements of KRITIS companies.

Multi-layer encryption

Teamwire protects every layer of your communication with complete end-to-end encryption, including metadata. Operational data, field reports, and incident messages remain confidential at all times.

Full data sovereignty

You retain full control over all communication data — including storage location, access rights, and retention periods. All data is hosted exclusively in certified data centers in Germany, with no access by third parties or non-EU authorities. European data sovereignty is a core part of our company philosophy.

Privacy by Design & Default

Data protection is built into Teamwire from the ground up: no metadata analysis, no tracking, and no access to address books. Every communication process is inherently secure, compliant, and fully auditable.

Zero-Trust security model

Teamwire follows a Zero-Trust approach — every connection, user, and device is continuously verified. This prevents unauthorized access, even in BYOD environments or when working with external partners.

Custom retention policies

Define how long messages, files, and logs are stored. Automated deletion routines ensure compliance with internal policies and regulatory requirements.

Certified security

Teamwire is ISO 27001-certified, and its hosting meets BSI C5 standards. The platform adheres to the highest European security benchmarks — verified, transparent, and trustworthy.

Operational resilience — even during IT disruptions

Stay operational when other systems fail

In the energy sector, availability is everything. Teamwire remains fully operational even when central IT systems or networks go down — whether due to maintenance, technical failure, or cyberattack. This ensures that your organization stays connected and capable of action at all times — internally and externally.

Maximum availability

Teamwire is purpose-built for mission-critical environments. Redundant cluster servers and high-availability SLAs guarantee continuous communication — even in crisis situations or during IT disruptions.

Sovereign hosting — on-premises, private, or public cloud

Run Teamwire within your own infrastructure (on-premises) or in a certified German private or public cloud. All hosting options comply with ISO 27001 and BSI C5 standards and are fully GDPR- and NIS-2-compliant.

Scalable architecture

Whether you are a regional utility, grid operator, or multi-site energy provider, Teamwire scales seamlessly with your organization. Its multi-tenant architecture ensures stable communication, even with a large number of users.

Continuous backups

Regular backups protect all communication data. In the event of system failure or disruption, Teamwire automatically switches to available servers — ensuring zero data loss and uninterrupted operation.

Complete access control

All system, API, and data access remains entirely under your control. Teamwire operates independently of U.S. providers or external cloud services, guaranteeing full European data sovereignty.

Professional user management

Centrally manage all users and devices with ease

Say goodbye to fragmented tools and decentralized structures. With Teamwire, you can manage all users, devices, and permissions from a single, centralized platform — efficiently, transparently, and fully audit-proof. Maintain complete control over your communication environment, whether in control centers, field operations, or subsidiary organizations.

Central administration portal with full auditability

Manage users, devices, roles, and access rights effortlessly through a single, intuitive dashboard. With LDAP and Active Directory integration, all changes are synchronized automatically. Audit-proof logs and revision-safe records ensure complete traceability — ideal for meeting compliance requirements in critical-infrastructure organizations.

Comprehensive mobile application management

A secure, encrypted container protects confidential communication data — even in BYOD environments or on mobile devices used by external partners. Teamwire is fully compatible with all major MDM, EMM, and UEM solutions via AppConfig and integrates seamlessly into existing IT environments.

Available on all devices and operating systems

Teamwire runs on iOS, Android, Windows, Mac, Linux, and in any web browser. All devices are synchronized automatically in real time, ensuring that teams always have access to up-to-date information — regardless of location or device.

Additional key features for communication in the energy sector

Read receipts and reports

Instantly see who has read critical instructions or incident notifications — a decisive advantage for safety-relevant information and shift handovers.

Replying to and forwarding messages

Respond directly to individual messages or forward important information without delay.

@Mentions for targeted communication

Tag specific users to draw attention or request feedback. @Mentions override mute settings and trigger instant notifications.

Pinned messages

Pin up to five key messages at the top of a chat — for example, current incident reports, safety guidelines, or network-status updates. This keeps essential information visible at all times.

Closing chats

Close inactive project or incident chats with a single click. This keeps communication organized, minimizes data risks, and simplifies traceability.

Apple CarPlay support

Connect your mobile device with Apple CarPlay to coordinate staff and colleagues flexibly while on the move.

Full compliance with regulatory standards

Teamwire meets all relevant data-protection and security requirements — from the EU GDPR to NIS-2 and DORA.

Data-efficient architecture

Teamwire processes only the data strictly necessary for service delivery — nothing more, nothing less.

Powerful integrations

With SDKs and APIs, Teamwire integrates seamlessly into existing software environments and third-party systems.

Federated server connectivity

Communicate securely with trusted external partners by establishing encrypted federation links between the Teamwire servers of different organizations.

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Teamwire in action

Typical use cases for energy providers

Whether during grid outages, system failures, or maintenance operations — Teamwire keeps energy providers fully operational at all times. Control centers, field teams, and management communicate in real time, coordinate actions, and document every step securely and in full compliance with GDPR. Even in the event of cyberattacks or IT disruptions, Teamwire serves as a reliable fallback solution — ensuring structure, speeding up response times, and guaranteeing full NIS-2 compliance.

Incident management during network outages

Teams must respond immediately to power, gas, or water outages. With Teamwire Messenger for energy providers, network control centers share fault reports, live locations, and operational instructions in real time with technicians in the field. Photos and videos document damage immediately—for faster repairs and accurate tracking.

Crisis communication during system failures or cyberattacks

If IT systems are compromised, Teamwire remains fully functional as a secure fallback channel. Escalation takes only seconds: alerts, broadcasts, live locations, and feedback functions — all in one app. Alerts override mute settings, and live location tracking helps coordinate response teams. This allows crisis units, IT, and management to continue communicating, making decisions, and keeping staff informed — securely and in full GDPR compliance.

Maintenance and repair operations

Coordinate technicians via dedicated Teamwire group chats. Share photos, videos, and documentation directly from the field. Status updates, image transfers, and follow-ups take place securely and instantly — ensuring everyone involved has a clear view of project progress at all times.

Internal communication between technical teams, IT, and management

Accelerate workflows through secure, mobile communication — independent of radio or email. Status updates and feedback are immediate, while all users and permissions are centrally managed.

Coordination in energy generation facilities (e.g. power plants, wind farms)

Enable fast, secure collaboration between operations, engineering, and security teams. Teamwire ensures GDPR-compliant, real-time communication — even within isolated network environments.

Full NIS-2 compliance — made simple

With Teamwire, you meet every requirement set by the NIS-2 directive effortlessly. You gain a tool so intuitive it simplifies your daily work — while ensuring every message is archived in a fully audit-proof manner.

Frequently Asked Questions (FAQs)

Which energy companies is Teamwire suitable for?

Teamwire is designed for grid operators, municipal utilities, district heating providers, energy service companies, and other organizations classified as critical infrastructure (KRITIS).

Does Teamwire comply with the NIS 2 directive?

Yes. Teamwire fully meets the core requirements of NIS 2 — including communication security, operational resilience, incident response, and regulatory traceability.

How secure is communication with Teamwire?

Teamwire combines end-to-end encryption, a zero-trust architecture, secure German cloud hosting, and audit-proof archiving to keep your data and messages protected at all times.

Can mobile field teams use Teamwire?

Absolutely. Teamwire was purpose-built for mobile operations and can also be deployed safely on personal devices (BYOD) — without compromising data security.

How quickly can Teamwire be implemented?

Very quickly. Deployment usually takes just a few days or weeks, depending on license volume and integration requirements. Its intuitive interface minimizes training needs and ensures a smooth rollout across all teams.

Can Teamwire continue operating during IT outages?

Yes. Teamwire runs independently of your primary IT systems, remaining fully functional even during disruptions or central system failures.

How does Teamwire support incident management?

Teamwire enables immediate response through alerts, status messages, group communication, augmented-reality support, and live-location sharing — all with complete documentation and audit trails.

Can Teamwire integrate with our control center or maintenance systems?

Yes. Teamwire provides APIs, webhooks, and integration options for seamless connection with your existing IT infrastructure.

Does Teamwire replace our control center software?

No — Teamwire complements your existing control center solutions by adding secure, mobile communication between field teams, partners, and management. It also ensures reliable communication continuity during exceptional situations such as cyberattacks.

Can Teamwire be used with external service providers (e.g., contractors or security staff)?

Yes. The central admin dashboard allows you to assign roles and permissions to external partners securely and in full GDPR compliance — either temporarily or permanently.

How can we ensure that critical messages are read in an emergency?

Teamwire includes alert functions that override mute settings, delivery and read confirmations, push notifications, and escalation mechanisms — ensuring no critical message goes unnoticed.

Is on-premise operation possible?

Yes. Alongside certified German public-cloud hosting, Teamwire also supports private-cloud and on-premise deployment for KRITIS operators with heightened security requirements.

Why is secure communication so important for energy providers?

As part of Europe’s critical infrastructure, energy providers must guarantee reliable communication at all times — even during IT outages, cyberattacks, or network disruptions. Teamwire ensures exactly that: secure, data-sovereign, and resilient communication — fully compliant with NIS 2.