As intuitive as WhatsApp — as secure as a critical-infrastructure platform
Teamwire combines the simplicity of consumer messengers with the robust security architecture of a certified enterprise solution. Ideal for IT and operations teams that need to respond instantly — without compromising security or compliance.
1:1 and group communication
Set up dedicated chats in seconds for incident response, network operations, customer support, or IT projects. Information is shared purposefully, responsibilities are clearly defined, and all decisions remain fully traceable.
Voice and video conferencing with screen sharing
Discuss incidents directly via voice or video calls with up to 30 participants. Share screens, logs, or dashboards to pinpoint issues faster and implement solutions immediately.
Color-coded status messages for priority alerts
Highlight critical alerts, security warnings, or approvals with clear color codes. Teams instantly see what requires attention — while read confirmations provide full visibility in dynamic situations.
@Mentions for rapid escalation
Tag key stakeholders directly in chats to accelerate escalations or direct follow-ups precisely. @Mentions override mute settings to ensure critical information always reaches the right people — instantly and reliably.
Emergency alerts and panic button
Trigger instant alarms that override mute settings and automatically notify predefined recipient groups. The integrated panic button can optionally transmit location data and voice messages — ideal for field or on-call teams operating in critical situations.
Real-time situational overview with live locations
Maintain full visibility over active teams, deployment sites, or data centers. An interactive map displays all locations in real time, enabling fast and precise response coordination during disruptions or network incidents.
Augmented reality view
Use AR to visualize live locations directly within the real environment — a valuable aid in large facilities, data centers, or field operations where situational awareness is essential.
Push-to-Talk and broadcast messaging
Extend traditional radio communication with Push-to-Talk and broadcast features. Voice messages play automatically, and important updates can be distributed to hundreds of recipients simultaneously — instantly and reliably.
Flexible, sovereign hosting
Decide how and where to run Teamwire: on-premises, in a private cloud, or within a certified European public cloud. All hosting options are ISO 27001- and BSI C5-certified — fully GDPR- and NIS-2-compliant.
Scalable for any organizational size
Whether a mid-sized IT service provider or a global telecommunications group, Teamwire scales seamlessly with your requirements. Multi-tenant architecture and full tenant isolation enable secure operation for more than 100,000 users.
Maximum availability
Redundant cluster servers and guaranteed SLAs ensure stable 24/7 operations — even in mission-critical environments such as NOCs, SOCs, or data centers.
Continuous backups
Ongoing data backups and seamless server switching ensure that no communication is ever lost — even during network outages or maintenance windows.
Complete access control
Protected APIs, fine-grained access permissions, and role-based administration guarantee full sovereignty over your systems and data — with zero dependency on U.S. providers.
Share digital content
Send log files, screenshots, documentation, or network diagrams directly to teams or colleagues. Everyone involved stays informed within the context of an incident or project — without delays caused by long email threads.
Edit images quickly and easily
Add annotations, highlights, or comments directly in the app — ideal for error reports, system documentation, or visual status updates from data centers or field operations.
Run quick polls
Confirm team availability, approvals, or shift schedules in seconds. Results appear instantly in the chat — perfect for rapid coordination in NOC, IT, or support teams.
Live location tracking
Keep full visibility over technicians, field staff, or external service teams. An interactive map displays all active positions, enabling efficient planning and coordination of operations.
Full data sovereignty
You decide where your data is stored, how long it remains accessible, and who has permission to access it. All data is processed exclusively in ISO-certified data centers in Germany — with no access by U.S. authorities or third countries. European data sovereignty is part of our DNA.
Robust encryption
Teamwire encrypts all communication content, including metadata, across transport, payload, and storage layers. Service information, customer data, and incident records are protected at all times.
Privacy by Design, Default, and Zero Trust
Rely on Teamwire’s system-wide security principles: strong anonymization, no metadata analysis, and no access to address books. Every connection, user, and device is continuously verified — ensuring maximum protection even in BYOD or hybrid environments.
Custom data retention policies
Define how long messages, logs, and files are stored. Automated deletion routines uphold data protection and compliance — with every process documented in a fully audit-proof manner.
Security certifications
Teamwire is ISO 27001-certified and, together with hosting partner IONOS, meets additional standards such as the BSI C5 attestation.
Full regulatory compliance
Teamwire fully adheres to GDPR, NIS-2, DORA, and ISO 27001 — enabling verifiably secure, compliant, and auditable communication across IT and telecommunications infrastructures.
Central administration portal
Manage users, roles, devices, and access rights with ease through one unified dashboard. With LDAP and Active Directory integration, all updates are automatically synchronized. Audit-proof logs and revision-safe records ensure full accountability and compliance.
Secure mobile application management
A fully encrypted app container protects sensitive corporate data — even on personal devices (BYOD). Teamwire is compatible with all major MDM, EMM, and UEM systems via AppConfig, enabling smooth integration into your existing security ecosystem.
Seamless system integrations
Through powerful SDKs and APIs, Teamwire connects effortlessly to existing software environments and third-party tools — ensuring streamlined processes and maximum operational efficiency.
Crisis communication during IT and network outages
When critical systems go down, Teamwire ensures reliable real-time communication. Support, NOC, and management teams remain synchronized and can coordinate immediate action. The Teamwire app functions as a secure fallback communication channel — fully independent of compromised networks.
Incident response for Security Operations Centers (SOC)
Disruptions, attacks, or security incidents can be escalated instantly via alerts, broadcasts, or group chats — with every step automatically documented and fully auditable. Full NIS-2 compliance included.
Coordination between field service and technical teams
Whether fiber expansion, maintenance, or network repair — live location tracking, Push-to-Talk, and broadcast functions enable efficient, secure coordination of field technicians while ensuring integrated lone-worker protection.
Fallback communication during cloud outages
When Microsoft Teams, Slack, or email are unavailable, Teamwire takes over as a secure, ready-to-use backup solution — GDPR-compliant and highly resilient. It also helps eliminate shadow IT by providing employees with an authorized, intuitive alternative that works as easily as WhatsApp, but with enterprise-grade compliance.
Secure collaboration with customers and partners
Share sensitive project data, tickets, or incident information securely with customers or partner companies — fully encrypted and independent of U.S. providers.
Internal coordination between helpdesk, technical staff, and management
Use Teamwire for quick inquiries, prioritization, or escalation of key information — without ticket delays or bottlenecks. Direct, efficient, and secure communication across all teams.
Which companies is Teamwire suitable for?
Teamwire is designed for IT service providers, telecommunications companies, managed service providers, software vendors, data centers, hosting providers, and cloud operators — in short, for all organizations that rely on highly available IT infrastructure.
Does Teamwire comply with DORA and NIS-2 requirements?
Yes — 100%. Teamwire fully supports communication resilience, incident response, and regulatory traceability in accordance with EU directives such as DORA and NIS-2.
How does Teamwire operate during network outages?
Teamwire runs independently of your primary systems and is optimized for mobile networks. If Wi-Fi or LAN connectivity fails, Teamwire automatically switches to mobile data to maintain communication continuity.
How quickly can Teamwire be deployed?
Implementation takes only a few days — no lengthy project setup. Users can start immediately, and IT retains full administrative control from day one.
Can customers or partners be included?
Yes. Temporary groups, role assignments, and external users can be managed flexibly via the central admin dashboard — securely and in full compliance.
How does Teamwire protect sensitive data?
All content and metadata are fully encrypted, processed exclusively in Germany, and stored in an audit-compliant manner.
What hosting options are available?
Teamwire can be operated in a certified German public cloud, private cloud, or on-premises environment — ideal for sensitive and regulated infrastructures.
What sets Teamwire apart from Teams, WhatsApp, or Signal?
Teamwire is purpose-built for mission-critical communication — combining GDPR compliance, IT resilience, role-based access control, and integrated emergency functions in a single, sovereign platform. It includes specialized features such as alerting, live location tracking, augmented reality, and more — making it the optimal collaboration solution for critical infrastructure, public safety organizations, government authorities, and healthcare providers.
Which company sizes can use Teamwire?
Teamwire scales effortlessly — from midsize IT service providers to international telecommunications enterprises with more than 100,000 users.
Can Teamwire be integrated into existing systems?
Yes. Teamwire provides APIs and SDKs that allow seamless integration with existing tools such as monitoring systems, SOC platforms, or ticketing software.