Internal business communication was no longer current in a large, widely distributed company with decentralized structures and complex communication requirements. Existing communication channels, such as email and telephone, did not meet the need for mobile and asynchronous communication via text messages and fast transmission, especially of image data.
Many employees expressed the need for a messaging service such as WhatsApp that better meets their communication needs. It also complies with the requirements for secure messaging in highly sensitive areas such as the healthcare sector. Individual data protection incidents showed that unauthorized use of private messaging services was taking place despite being prohibited.
Therefore, the decisive impetus for seeking a secure enterprise solution was creating a fast, uncomplicated, and data protection-compliant communication option.
The goal was to introduce a standardised company-wide solution that would enable efficient and secure internal communication. The solution would have the look and feel of familiar messaging services and be tailored to the specific needs of a healthcare organization.
Particularly important were:
- Centralized management of data on secure servers,
- Bring-Your-Own-Device capability without compromising data security,
- Easy operation for high acceptance and user-friendliness without the need for training.
Teamwire was directly compared with other leading messengers for secure corporate communication when evaluating possible solutions.
The decisive factors in choosing Teamwire were its particularly high level of data security, centralized data management on secure servers, and user-friendliness, which enabled rapid acceptance without extensive training.
Alternative solutions either did not offer the desired level of protection or required too many technical adjustments on the part of users.
Alexander Miltz
Head of IT Services
In the event of an IT failure outside regular working hours, Teamwire facilitates rapid coordination between IT managers who are located far apart.
There are also plans to use features such as alerts and IT notifications via bots for critical events in the future, which will further increase security within the organization.
The simple, informal nature of communication has noticeably improved teamwork. Employees feel more connected and are less hesitant to get in touch quickly.
- Frequency of use: Between 250 and 300 messages are already exchanged via Teamwire every day.
- Satisfaction: Employees actively and regularly use the solution thanks to its intuitive operation.
With Teamwire as its central communication solution, the Rhineland-Palatinate State Hospital has significantly increased the efficiency and security of its cross-location communication.
The cloud-based solution ensures that important communication channels remain open even in crises and provides a solid foundation for the company’s future development.
Teamwire impresses with its high user-friendliness, security, and easy integration – features that have a lasting impact even in a dynamic healthcare environment.
Alexander Miltz
Head of IT Services
