Marien-Apotheke was faced with a significant challenge:
The exchange with medical practices, especially for the supply of individually manufactured medicines, was proving difficult. Although the medical sector is becoming increasingly digitalized, outdated communication channels such as fax machines continue to dominate.
The flow of information was often slow and error-prone, as many practices did not sufficiently use modern, secure communication solutions such as KIM (Kommunikation im Medizinwesen).
KIM is a uniform standard for the electronic transmission of medical documents and is based on a secure e-mail procedure. This allows medical data such as findings, notifications, invoices, and X-ray images to be exchanged securely between doctors and medical facilities.
In addition, the exchange of information between the pharmacy and the practices often involved sensitive data, such as prescriptions, findings, or treatment plans, which had to be handled securely under strict GDPR.
In general, sensitive patient data or photos are often sent via WhatsApp. This is a significant data protection problem. In addition to the insecure connection and storage on servers outside the EU, the data is stored on private cell phones.
The aim was to find a solution that both lowers the hurdles for practices and increases collaboration efficiency.
Florian Brasel
Head of Controlling and IT, Marien Pharmacy, Hanover
After intensive research, Marien-Apotheke opted for Teamwire as its communication solution. The decision was based on several convincing factors:
- Ease of use: Teamwire offers an intuitive interface that makes it easy for employees to switch. “If you can use WhatsApp, you can also use Teamwire,” says Brassel.
- Data protection compliance: The GDPR-compliant platform ensured that sensitive medical data was transmitted securely.
- Flexibility: The solution can be used on desktop PCs and mobile devices, giving practices and the pharmacy maximum flexibility.
Implementation was facilitated by clear information and the easy accessibility of Teamwire support.
Florian Brasel
Head of Controlling and IT, Marien Pharmacy, Hanover
The introduction of Teamwire went smoothly and without complications. The pharmacy staff and partner practices were equally involved right from the start.
Teamwire was set up on the desktop PCs in the practices and on mobile devices. The aim was to create as few hurdles as possible for users.
Particularly positive:
Teamwire was quickly accepted not only in the pharmacy itself but also by external partners. The ease of use and the ability to send and receive messages directly at the workplace ensured enthusiasm and high usage right from the start.
Florian Brasel
Head of Controlling and IT, Marien Pharmacy, Hanover
Fast communication is crucial when treating cancer patients or hemophilia patients, as medication often has to be delivered just in time. Teamwire allows for the quick processing of urgent requests and the provision of patients.
Florian Brasel
Head of Controlling and IT, Marien Pharmacy, Hanover
Communication with sensitive data is 100% GDPR-compliant. This is an advantage for the pharmacy and crucial for practices that value secure collaboration.
Thanks to Teamwire, the pharmacy and partner practices remain operational even if the Internet connection fails. Mobile use allows for the exchange of important information.
Florian Brasel
Head of Controlling and IT, Marien Pharmacy, Hanover
With Teamwire, Marien-Apotheke Hanover has found a solution that has revolutionized the exchange with practices, making patient care even more effective. Fast communication, intuitive use, and maximum data security make Teamwire indispensable for day-to-day work.
Florian Brasel
Head of Controlling and IT, Marien Pharmacy, Hanover
