Introducing a secure collaboration app is more than a technical deployment — it’s a cultural and organizational change. It affects employees, workflows, and often existing systems. That’s why we see ourselves not just as a provider, but as a partner:
Our English- and German-speaking support team guides you strategically through every phase, ensures smooth implementation, and provides ongoing support that keeps your communication secure, efficient, and future-proof.
Whether it’s government networks, public safety’s digital radio, hospital infrastructure, or complex IT landscapes in energy supply, our team understands the requirements of critical industries. And we know that when it matters, every second counts.
That’s why we offer you more than just a ticket system. We offer people who think for themselves.
We do not see ourselves as a mere software provider, but as a long-term partner at your side.
Our goal: secure communication that simply works – for your teams, your operational readiness and your compliance.
How quickly does Teamwire support respond in an emergency?
In the event of malfunctions or critical situations, we or our support partners prioritise your enquiry and usually respond within a few hours – often even within minutes.
Is there a dedicated contact person for my project?
Yes. You will be assigned a dedicated contact person for the entire duration of the project who is familiar with your infrastructure and requirements.
How much does Teamwire support cost?
Our support is available free of charge by telephone and email for all Teamwire packages. You will either receive help directly from us or be referred to one of our partners (usually applies to on-premise customers). Individual service level agreements (SLAs) are available on request.
Who trains our employees?
We offer tutorials and training videos as well as personal onboarding sessions. Webinars and FAQ sessions are also part of our offering.
Does Teamwire also support complex integrations?
Yes. Our technical team will advise you on connecting to your infrastructure – e.g. MDM systems, IDPs, HIS, control centres or ITSM platforms.