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Markus Bauer’s name is Markus Bauer. His colleagues and superiors know this, of course.
But someone has to manually coordinate who is currently manning Police Patrol 3, who is on desk duty, and who is taking over the next shift.
This means:
- Refresh chats or circles.
- Create new chats.
- Provide context.
- Handover at the end of the shift.
Time and time again. Every shift. Every assignment.
teamwire
The administrator creates the roles
In the Teamwire dashboard, the admin sets up all the organisation’s operational roles once – for example, Police Patrol 3, Early Shift A, Maintenance Team North, Surgery – Ward 1 or Rapid Response Unit. Up to 30,000 roles are possible. Roles can be public or restricted to specific staff members.
Employees choose their own roles
In the Teamwire app, each employee can select his own operational role via the profile section. This can be done at any time without requiring admin approval. You can hold up to three roles simultaneously. Optionally, the admin can set up reminders – upon each login or after a certain number of hours – to ensure that roles are updated regularly. This ensures that the system is always up to date.
Chats refresh automatically
As soon as an employee joins a role, they are automatically added to all group chats associated with that role. If they leave the role, they are automatically removed. No manual updates required. No outdated distribution lists.
The role is visible everywhere
Once a role has been accepted, it appears throughout the app: in the chat, on the profile, in the directory and on the live location map. Everyone can immediately see who is communicating and in what capacity.
Roles are handed over, and communication continues
When a role is handed over, the next person can take over seamlessly. The full chat history is retained – including a record of who communicated in which role and when. Audit-proof and no information loss.
Public Safety
Police patrols, response teams, and on-call services – in public safety, the operational role is often more important than the title. Teamwire makes it clear who is communicating and in what capacity.
Critical Infrastructure
Maintenance teams, on-call staff and lone workers switch between different responsibilities depending on the task at hand. Teamwire ensures that everyone can be reached in the right chat at all times.
Health
Ward teams, on-call rota groups, interdisciplinary teams: in the healthcare sector, operational responsibilities often change with every rota. Teamwire ensures that everyone knows who is currently taking on which role.
Government & Public Sector
Project groups, cross-departmental teams and temporary task forces, whose composition changes depending on the remit and responsibilities – Teamwire maps this out in real time.
Security services, facility management & logistics
Site teams, patrols, shift groups in warehousing and production: wherever teams are put together on the fly, and roles change from day to day, Teamwire brings clarity.
What is the Teamwire role concept?
The role concept allows operational responsibilities to be represented as a secondary identity within Teamwire. In addition to their personal name, each employee displays the role they are currently working in – visible in chat, on their profile, in the directory and on the map. Roles can be accepted, changed and passed on at any time.
What is the difference between an operational role and a department or team?
A department or team is a permanent organisational unit – it rarely changes. An operational role is a temporary function that someone takes on for a specific assignment, shift or task. The same person may take on several roles during the course of a working day and step out of them once the assignment is over.
Are there any similar solutions on the market?
No. Teamwire’s role concept is currently unique worldwide. Other messaging apps allow users, at best, to display a static role or function in their profile. What Teamwire offers – the ability to accept, switch, combine, transfer and document roles in an audit-proof manner – is not available in any other communication solution.
Can staff change their role at any time?
Yes. Employees can adjust their operational role at any time via their profile section in the Teamwire app. No administrator approval is required. Up to three roles can be held simultaneously. Optionally, the admin can set up reminders to prompt employees to update their roles regularly.
What is the difference between roles and circles in Teamwire?
Circles are designed for permanent teams and fixed departments – the administrator manages the members centrally. Roles, on the other hand, represent operational responsibilities that may change on a daily or hourly basis. Employees join and leave roles themselves. Roles are also visible in the user profile, in message bubbles and in the live location view.
How many roles can an organisation create in Teamwire?
An organisation can create up to 30,000 different roles. Roles can be created individually or in large numbers via CSV import. Each employee can hold up to three roles at any one time.
What happens to the chat history when a role is handed over?
The full chat history is retained. Whoever takes over the role can immediately see the full context: all messages and all outstanding issues. In addition, Teamwire provides an audit-proof record of who communicated in which role and when. Communication continues seamlessly, with no loss of information.
Is the role concept suitable for shift work?
Yes – but it goes far beyond that. The role-based concept is not limited to shift changes. It is suitable for any situation in which operational responsibilities change: operations, project teams, on-call duties, and special assignments. Shift changes are a specific use case – but just one of many.
For which sectors is the Teamwire role concept suitable?
The role-based approach is suitable for all organisations in which staff work in a variety of roles: public safety, critical infrastructure, government agencies and the public sector, the healthcare sector, as well as security services, facility management and logistics.
Is the role concept GDPR-compliant?
Yes. Like all Teamwire features, the role-based system complies with GDPR requirements. All data is transmitted and stored in fully encrypted form. Information about which members belong to which roles is visible only to members of the same organisation.
Can the administrator restrict access to specific roles?
Yes. Roles are public by default. Any member of staff within the organisation can join them. However, the administrator can restrict individual roles to specific staff members. These roles remain visible in the directory, but membership must be approved by the administrator.
How does Teamwire differ from a traditional corporate messaging service?
Teamwire has been specifically developed for businesses, public authorities and organisations with high security requirements – it is not a consumer product being used for professional purposes. Features such as the role-based system, live location tracking and the Track Board are not available on WhatsApp and similar platforms. In addition, it offers full GDPR compliance, state-of-the-art encryption, a zero-trust approach and flexible hosting options.
All features at a glance: Discover Teamwire