Both lists and circles can also be used to extend existing chats – add additional members via the chat settings menu if you are a chat administrator.

When you start a new group chat, you can add a title. When a group chat already exists, please open the chat and press the group administration icon on the top right. There you can find an option to edit the title of the group chat.

Next to the text input field for messages you will find a plus symbol, which opens a menu for selecting various digital contents. Please select the desired content, e.g. choose a photo from the photo album, and then press “Send”.

Please press the icon for new chats in the message inbox (the menu with the overview of chats). First, please choose whether you want to start a 1:1 or group chat, then search and select one or more recipients for the chat. Compose your message in the text input field and click “Send”.

You can create group chats for colleagues with whom you communicate regularly (e.g. your teams, project groups, departments, etc.).

You can also define groups (similar to email lists) in the “Groups” menu. These groups allow you to start new group chats with a selected group of recipients with one click.

Furthermore, your IT administrator can preconfigure lists for you. These groups will then also appear in the Groups menu.

You can find more information here: https://teamwire.eu/en/product/intuitive-messaging/#group-chats

Chats cannot be deleted, you can either leave a chat or archive it.

If you archive a chat in the message inbox overview, this chat will be removed from the overview until you receive messages in this chat again.

On the other hand, if you leave a chat, you will no longer receive messages in that chat. Leaving a chat is final and cannot be undone.

You can define your own groups (similar to email lists) in the “Contacts” menu – these groups are so-called ‘lists’ and allow you to start new group chats with a certain, selected group of recipients, which you have previously defined as a list yourself, with one click or to extend existing chats, provided you are a chat administrator.

In addition, Teamwire also provides so-called circles that you can use to create or expand chats. Circles are groups preconfigured by your IT administrator, so the members of the circles are already predefined (e.g. your teams, project groups, departments, etc.).

In Teamwire, instead of an online status, there is the read confirmation. Please scroll down as far as possible in a chat, above your text input field you will now find a line with an eye symbol under the last message of the chat. The profile pictures next to the eye show you which chat members have already read the last message.

If your Teamwire administrator has not disabled this feature, you can disable your own read receipts via the settings.

You can find an overview of all chat members via the chat menu under ‘Members’. You can access the chat menu in the respective chat via the icon in the top right corner.

The number you use when registering cannot be seen by anyone.

However, Teamwire offers you the possibility to store a phone number in your profile, this number is visible for your colleagues and can also be used directly for a call.

If you have a new phone number, you should of course adjust it there if it is stored in your profile. However, you do not need to do anything to link the new phone number to your account if you are still logged in to Teamwire. When you register again, simply use the new phone number the next time.

Open your profile in the top left corner. The name will be used in all push notifications for colleagues, as well as in all messages and group chats in Teamwire, so you should put your full real name in the profile.

On Android, push notifications should be set automatically. However, there may be differences between different Android devices and operating systems. Please check in the Android operating system settings to see if push notifications are enabled.

On iPhone (but not in Teamwire app), please go to settings and “Notifications” menu. Make sure that notifications in general and especially for Teamwire are turned on (ideally “Sounds”, “Alerts” and “Badges”). Now, to restart the push notification service of the iPhone after the push notifications have been turned on, you should enable “Airplane Mode” for about 30 seconds and then disable it again.

• please check with your IT administrator if communication with certain colleagues and areas has been stopped.

• Please make sure that the missing colleagues are already registered with Teamwire. If not, ask these colleagues to install the Teamwire app.

• Please go to the contacts in Teamwire and press “Update contacts and groups”.

If you have feedback or ideas about our secure enterprise messaging app for mobile devices and desktop PCs, or if you have questions and need support, please contact us via email or the form on our Contact Us website.

To solve the problem, the first thing you should do is to close the Teamwire app completely.

• On iPhone or iPad, please exit the Teamwire app, press the “Home” button twice briefly, and then remove the Teamwire app from the list of running apps by swiping it away.

• On Android, please use the Task Manager to close the Teamwire app.

• On desktop, you can close the Teamwire app by using the menu.

After closing and exiting the Teamwire app, please restart the app and check if the problem still exists.

If the problem still exists, please check this questionnaire for a solution. If you can’t find a clue to solve your problem, please contact our support.