Secure communication is more than just encryption. It is about having control over your data.
It is also crucial to consider who has access and where your data is stored. Teamwire is the secure tool for confidential communication: all data is stored exclusively in Germany, under German jurisdiction, with centralised management of users, devices and content. As intuitive as WhatsApp, right from day one.
Four vulnerabilities that jeopardise secure communication
Encryption protects the content of a message. However, consumer messaging apps usually handle this quite well. What they do not address, however, is who retains access, where the data ultimately ends up, whether you can prove retrospectively what was communicated, and whether the channel will still be available when you need it. These four everyday scenarios faced by public authorities and businesses illustrate where control is lost.
This is what secure communication looks like in everyday life
An app that nobody uses doesn’t protect anything. Teamwire works just as your staff are used to with their personal messaging apps – only it’s under your control.
Quick and intuitive to understand
One-to-one, group and broadcast chats, voice messages, photos, files, polls, read receipts. If you can use WhatsApp, you can use Teamwire. The familiar user interface makes it easy to get started.
Features for every situation, not just for the office
Alerts override silent mode and reach people even at night. Live locations show who is where. Push-to-Talk replaces a phone call when both hands are needed. Broadcast notifies up to 2,500 people at the same time.
Your IT department remains in control
The dashboard allows you to manage users, devices and permissions centrally. You can specify which functions are available, how long data is stored and who is permitted to communicate with whom. A blocked account is immediately blocked – on every device.
Available on every device
iOS, Android, desktop, browser and Apple CarPlay. Can also be used on personal devices without mixing personal and work-related data: all organisational data is stored in its own encrypted container. A telephone number is not required for registration.
How Teamwire is strengthening the resilience of its infrastructure and app
Security is not achieved through a single measure, but through several independent layers of protection – defence in depth. If one layer fails, the next one takes over.
Zero Trust
No access is considered trustworthy – not even internal access. Every request is checked, unknown device IDs are rejected, and permissions are restricted to the bare minimum.
Network firewalls
Clearly defined rules specify which IP addresses and ports are permitted to establish a connection. Everything else is blocked before it reaches the application.
Testing at application level
The system monitors not only network traffic, but also which applications are logging in and whether this is plausible. This allows it to flag access attempts that appear technically correct but do not fit the pattern.
Intrusion Detection System (IDS)
An IDS continuously analyses network traffic for signatures of known attacks. Any anomalies are detected and reported before they develop into an incident.
AI-powered pattern recognition
To fend off attacks, an AI system analyses behavioural patterns. Among other things, it recognises DDoS attacks and ransomware activity based on their characteristics.
Continuous patch management
Systems and components are continuously monitored and updated. Known vulnerabilities are patched promptly, keeping the exposure window as short as possible.
External penetration tests
Independent security experts regularly assess the infrastructure and application for potential vulnerabilities. The findings are incorporated directly into further development.
Secure data centre operations
Data centres in Germany have their own security measures in place: physical access control, redundant connections and security at the infrastructure level.
Full hosting flexibility for secure communication
The three hosting options are fully fledged. You decide where to store your data. Your choice depends on how much day-to-day management you want to handle yourself and what your requirements allow.
The five safety building blocks for secure communication
Secure communication does not result from a single function. These five levels must work together.
Data sovereignty: Your data does not leave Germany
All messages, content, user data and metadata are stored exclusively on servers in Germany. Teamwire is based in Munich. Cloud operations and data storage take place in Germany. No US cloud provider is involved. This enables organisations to avoid direct dependence on a US platform provider and the risks associated with the US CLOUD Act.
No analysis of data, content or user behaviour takes place, and the address book is not stored on our servers. A contract is available for data processing on behalf of clients in accordance with Article 28 of the GDPR.
Encryption & Zero Trust: Protecting communication and data
The connection between the app and the server uses TLS 1.2 with Perfect Forward Secrecy. Messages, files and metadata are encrypted using AES-256 – both on the server and on the end device.
This is underpinned by a zero-trust approach: every access attempt is verified, unknown device IDs are rejected, and permissions are restricted to the bare minimum. External penetration tests and audits are carried out regularly.
Reliability: Stable communication even in an emergency
Teamwire operates independently of your internal infrastructure and therefore serves as a fallback channel when email and telephone are no longer available due to cyber-attacks, failures of central IT systems or disruptions to the primary communications infrastructure. Clustered servers, automatic failover and regular backups ensure uninterrupted operation.
Teamwire can help organisations implement appropriate communications strategies in line with the NIS 2 risk management measures.
Audit-proofing & compliance: What has been said can be substantiated
Audit-proof archiving and audit logs provide a complete record of business communications; you set the retention periods yourself. The real benefit only becomes apparent later: during an audit, before an inquiry committee or when reviewing a case, you can prove who was informed of what and when.
Central Administration: Those who leave take nothing with them
You can lock users and devices centrally and wipe data remotely. You can synchronise accounts from your directory service via LDAP and Active Directory, and integrate common MDM, EMM or UEM solutions via AppConfig. You can prevent use on unmanaged devices. The organisation, not the individual account, manages communication.
Success-Stories
“Simple and secure communication via Teamwire has greatly improved our business communication. The WhatsApp problem is history, and we communicate quickly and securely – exactly what we need in the healthcare sector.”
Alexander Miltz
Head of IT-Services
“With Teamwire, we have a communication solution that supports us in our day-to-day internal communication but also in exceptional situations such as a system failure.”
Sebastian Adams
Corporate Communications
“With Teamwire, we can ensure that all conversations are GDPR-compliant and that company information is no longer on private devices.”
Claudia Arepev
IT administrator
“Mobile communication via WhatsApp unfortunately no longer met the legal requirements. We needed a GDPR-compliant, secure and for the users attractive solution.”
Richard Lippmann
IT Manager
„With Teamwire, data protection doesn’t come at the expense of usability. The messenger is remarkably straightforward and works extremely well.“
Bernd Bütergerds
Head of IT
“With Teamwire, we can manage users centrally with just a few clicks – without cell phone numbers, verification codes, or ID cards. Data protection is our top priority. With Teamwire, this does not come at the expense of user-friendliness. The tool is so uncomplicated and intuitive.”
Thade Blank
Care consultant and Teamwire administrator
“The tool meets all important GDPR requirements, is easy to use, convenient to administer and is in no way inferior to WhatsApp when it comes to ad hoc communication.”
Daniel Mirke
Care Expert and responsible for quality management
“Many people had set up their own WhatsApp groups within the team. That posed significant data protection challenges. So we decided: we had to do something about it.”
Ingo Nadler
Head of IT
“Teamwire enables us to communicate quickly, securely, and flexibly – both in everyday life and during extraordinary events.”
Ben Viethen
Digitalization
„Teamwire not only guarantees maximum data sovereignty but also data privacy and security.“
Alexander Stöbrich
IuK-Coordination Office
“Teamwire helps us enormously in collaborating with medical practices. We communicate flexibly and GDPR-compliant. And thanks to the extreme speed, we optimize patient care.”
Florian Brassel
Head of Controlling and IT
“Teamwire has enabled us to revolutionize our communication completely. We can now clarify appointments in seconds. This saves time and reduces stress for everyone involved.”
Carsten Knigge
Managing Director
Discover more Teamwire use cases
From routine workflows to mission-critical operations: explore how Teamwire supports teams with secure, GDPR-compliant communication and powerful features tailored to their needs.
Frequently asked questions (FAQs)
What does secure communication mean?
Secure communication does more than just protect messages from unauthorised access. It also encompasses controlled user and device access, secure data storage, centralised administration, traceability and the availability of the communication channel in critical situations.
Where is our data stored?
Exclusively on servers in Germany – messages, media, user data and metadata. With on-premises hosting, all data is stored in your own data centre. Teamwire does not operate any servers in the USA or other third countries.
Is Teamwire subject to the US CLOUD Act?
No. Teamwire is a German company based in Munich; it operates the platform exclusively in Germany and is subject solely to German and European jurisdiction. No US provider is involved in its operation or data storage.
How is the communication encrypted?
Encrypted during transmission and storage. The connection between the app and the server uses TLS 1.2 with Perfect Forward Secrecy. Messages, files and metadata are encrypted using AES-256 – on the server, where the database key is stored in a separate vault, and also in the encrypted container on the end device. A unique key is generated for each chat.
Will Teamwire still work if our IT system goes down?
Yes. If Teamwire is operated independently of the primary systems in question, the platform can be used as an out-of-band communication channel – for example, if email, collaboration systems or parts of the internal infrastructure are unavailable following a cyber attack. Alerts, broadcasts, push-to-talk and live locations remain available and can play a vital role in emergency situations.
Can Teamwire be integrated into our existing IT system?
Yes. You can synchronise user accounts via LDAP or Active Directory, and integrate MDM, EMM and UEM solutions via AppConfig. An API and various SDKs are available for more advanced integrations.
Can staff use the app on their personal devices?
Yes, and without work and personal data getting mixed up: all organisational data is stored in its own encrypted container. A personal phone number is not required for registration. Conversely, it is also possible to completely prevent the app from being used on unmanaged devices.