“With Teamwire, we can manage users centrally with just a few clicks – without cell phone numbers, verification codes, or ID cards. Data protection is our top priority. With Teamwire, this does not come at the expense of user-friendliness. The tool is so uncomplicated and intuitive.”
With approximately 300 employees, Diakoniestation Hesel-Jümme-Uplengen gGmbH is one of the largest care providers in the region of northwestern Lower Saxony, offering a comprehensive range of care services.
In addition to outpatient care and semi-stationary day care, the team specializes in outpatient psychiatric care (APP), specialized outpatient palliative care (SAPV), and intensive care for children.
Initial Situation
The Challenge
Diakoniestation Hesel-Jümme-Uplengen faced the challenge of finding a secure and data protection-compliant communication solution for its approximately 300 employees.
As one of the first care services to be connected to the telematics infrastructure, the care service is already largely digitized. The employees in outpatient care are out and about every day with company cell phones to care for patients from home to home or in the corresponding daycare facility.
“We are one of the first care services to be connected to telematics. This means that the process of patient care takes place digitally as far as possible,” explains Blank, care consultant and Teamwire administrator at Diakoniestation Hesel-Jümme-Uplengen.
One of the main reasons was to find a tool that offers uncomplicated registration without requiring a mobile phone number and can be centrally administered. Ideal for changing teams, employees with no prior digital knowledge, or volunteers.
In a company with 300 service devices, there are frequent changes. Employees leave, new ones join, and so on. With traditional messengers, accounts are always linked to specific phone numbers.
This quickly leads to chaos and confusion among employees when new colleagues suddenly find themselves in an old chat or see chat messages from their predecessors.
Further challenges: In a rural area such as north-western Lower Saxony, nursing staff are often widely dispersed and still need to be able to communicate quickly and reliably, especially in emergencies.
In addition, a solution had to be found that met the strict data protection requirements in the healthcare sector and was also user-friendly for all employees.
Requirements
Diakoniestation Hesel-Jümme-Uplengen was looking for a communication solution that:
- Enables the uncomplicated registration and administration of user accounts.
- Can be administered centrally.
- Is GDPR-compliant and meets the highest data protection standards.
- Complies with the DSG-EKD (Data Protection Act of the Protestant Church in Germany)
- Offers simple and intuitive operation that does not require extensive training.
- Can be used on both company devices and, in exceptional cases, on personal devices.
Solution
Comparison and Decision-Making
In its search for a suitable solution, the care service examined various messenger services, but found that only a few providers were able to meet the desired requirements in equal measure:
“Ultimately, data protection is the top priority. But you still have to compare usability with the top data protection priority among messengers. And there weren’t that many alternative providers that could combine these two points,” recalls Blank.
A compelling argument in favor of Teamwire was the uncomplicated user administration. Unlike many other messengers, which often only require verification via mobile phone numbers, Teamwire allows administrators to manage user accounts centrally.
“With traditional messengers, the accounts are always number-specific. And the problem is, of course, if I hand over my device today and it goes out to a new employee tomorrow, then people can’t find each other in the address book,” explains Thade Blank.
With Teamwire, user accounts can be easily and centrally created in the administrator dashboard using an email address.
„With Teamwire, data protection does not come at the expense of user-friendliness. It’s so uncomplicated and works very, very well.“
– Thade Blank, Care consultant and Teamwire administrator
Introduction of the Software
The introduction of Teamwire at Diakoniestation Hesel-Jümme-Uplengen was pragmatic and efficient. The IT manager created all user accounts with initial passwords and provided the employees with brief instructions on how to use them.
The intuitive operation of Teamwire made extensive training unnecessary. Employees were able to use the app immediately, as it is similar to well-known messenger services such as WhatsApp.
„If you can use WhatsApp, you can use Teamwire.“
– Thade Blank, Care consultant and Teamwire administrator
Result: Efficient information exchange and emergency management
Special functions help to deal with emergencies more quickly
Diakoniestation Hesel-Jümme-Uplengen primarily uses Teamwire for internal communication between care teams and administration. The alarm function, used in emergencies, has proven particularly valuable.
“The alarm function is a function that we rarely use, but when we do, we like to use it,” explains Blank. As a care service, they have a 24-hour on-call service. Particularly in the rural region where the care service operates, it is crucial to reach the nearest carer quickly in the event of an emergency call. This is where Teamwire’s alarm function comes into play:
The care teams are organized by location and networked accordingly in group chats. In the event of an emergency, the coordinating person can specifically trigger an alarm for the corresponding group. The care staff on site then coordinate among themselves who will take over the assignment.
Data protection and security
Data protection is a key issue for Diakoniestation Hesel-Jümme-Uplengen. As a healthcare facility, stringent requirements must be met. Teamwire provides the necessary security and compliance.
„Ultimately, data protection is our top priority. We need to ensure that we have data protection under control in our communications. And we can do that easily with Teamwire.“
– Thade Blank, Care consultant and Teamwire administrator
The Diakonie care service particularly appreciates the ability to centrally manage and restrict employees’ user rights. This means that certain functions can only be released for selected user groups.
„In the administration, I can choose what users are allowed to do. That’s also a big advantage of Teamwire.“
– Thade Blank, Care consultant and Teamwire administrator
User-friendliness in day-to-day care
The intuitive operation of Teamwire is a key factor in its high level of acceptance among employees. A self-explanatory user interface is essential in a care service that caters to a wide variety of professional groups and requires varying levels of prior technical knowledge.
The ease of use of Teamwire enables all employees, regardless of their technical skills, to use the app effectively. This not only saves time during training, but also significantly reduces support costs.
„In a company with 300 people, we also have some who have little technical expertise. We employ them because they want to help people. They do a great job. And they don’t need a degree in computer science to use the Teamwire messenger!“
– Thade Blank, Care consultant and Teamwire administrator
Support and customer service
Diakoniestation Hesel-Jümme-Uplengen particularly praises Teamwire’s support. Thade Blank and his colleagues receive quick and uncomplicated help with questions or problems.
Even the occasional technical problems are always resolved quickly. This makes Teamwire a reliable and fail-safe partner. After all, the reliability of the platform is crucial for the daily work of nursing staff.
„Your support is great. Great! The ticket system via the helpdesk works well. You can be an example to many.“
– Thade Blank, Care consultant and Teamwire administrator
Conclusion
With Teamwire, Diakoniestation Hesel-Jümme-Uplengen has found a communication solution that optimally combines data protection and user-friendliness. The app supports the daily work of care staff, enabling secure and efficient communication, particularly in emergency situations.
The simple administration of user accounts, intuitive operation, and reliable alarm function have made Teamwire an indispensable tool in day-to-day care. Particularly in the rural region in which the Diakonie care service operates, the app helps to shorten communication channels and improve patient care.
“Teamwire does what it should. No more and no less,” summarizes Blank. And that is precisely what makes the app so valuable for the Hesel-Jümme-Uplengen care service and a central component of digital care communication:
A reliable, secure, and user-friendly communication solution that meets the special requirements of a modern care service.
„You can make a lot of settings in the administration view. Which is also a big advantage of Teamwire.“
– Thade Blank, Care consultant and Teamwire administrator
