Teamwire offers MDM/EMM solutions via AppConfig, Client Python SDK, LDAP and Active Directory for connection, allowing it to be easily integrated into your IT landscape. For further integration into CRMs etc., we offer SDKs that our customers can use to set up customised solutions.
Our support team ensures that everything works when it matters. You have personal, English-speaking contacts who provide rapid assistance in emergencies and are also available to offer advice and support at other times.
Our service hours are Monday to Friday from 9 a.m. to 5 p.m. On request, extended service hours can be booked with some of our partners. Our support portal and knowledge base are available 24/7. Here you will find many answers to questions and problems.
The solution is optimised for highly scaled environments and easily supports tens of thousands of users. Our various scaling models range from 100 users to more than 30,000 licences. Some customers have installations with more than 60,000 users.
We are ISO 27001 certified and comply with all normative requirements of the GDPR. Our servers are located in Germany and our collaboration tool stands out thanks to its modern, comprehensive encryption, including metadata. The data centre of our partner IONOS, where Teamwire runs in both the public and private cloud, is also BSI-C5 certified.
Teamwire is very quick to set up. Depending on the hosting option, our solution can be activated for you within an hour (public cloud). You can then immediately create users and adjust your settings in the dashboard, etc.
If you choose the private cloud, we will provide you with a checklist so that you can give our IT team the necessary information. We will then install the private cloud for you and you can start using Teamwire. The process takes approximately two weeks (from the time we receive all the necessary information from you).
On-premise installations are carried out directly by the customer or partner. We provide the documentation and server image. The rollout therefore depends on your circumstances and requirements.
Our team of experts will support you before, during and after the introduction.
Teamwire supports the following languages: German, English, Finnish, French, Italian, Croatian, Dutch, Polish, Portuguese, Spanish, Czech, and Turkish.
We offer tutorials and training videos as well as personal onboarding sessions. Our support portal and knowledge base are available around the clock. Webinars and FAQ sessions are also part of our offering.
Users and circles can be exported as CSV files. Chats are available in the archives as HTML files and can thus be transferred to Teamwire.
Teamwire was developed specifically for mission-critical situations. The app works independently of the existing IT infrastructure and enables out-of-band communication – i.e. an alternative communication channel when primary systems such as email, telephone or other collaboration tools fail. Functions such as alerts, broadcasts, push-to-talk and live locations ensure that relevant people can be reached and coordinated immediately, even in crisis scenarios.
Yes. Teamwire remains available even when other systems are affected. Thanks to its robust architecture, decentralised hosting and independence from traditional IT networks, Teamwire is particularly resistant to outages, cyber attacks or infrastructure problems. This means your organisation can continue to operate at all times.
Teamwire relies on an uninterrupted update strategy. Updates are carried out without downtime for users in both cloud and on-premises operations. New features and security enhancements are delivered continuously, ensuring full availability of the communication solution at all times.
Yes. Teamwire offers SDKs that enable customers to build customised solutions for connecting bots, third-party applications and systems such as CRM or ERP solutions. This allows automated notifications, workflows and status updates to be seamlessly integrated into your communication structure.
Teamwire is based on a zero-trust security concept and meets numerous enterprise-level security requirements. These include:
- ISO 27001 certification
- BSI C5-compliant hosting in Germany with our partner IONOS
- Complete, modern encryption including metadata
- Auditable communication, archived in an audit-proof manner
- Granular rights management and role control
- Mobile application management & AppConfig compatibility
Teamwire consistently refrains from tracking, analytics or address book access, thereby protecting not only data but also the trust of your employees.
Yes. Teamwire fully complies with the regulatory requirements of the NIS 2 Directive and the DORA Regulation. The platform helps companies secure their communication processes, ensures transparency and traceability, and enables a rapid response to security incidents. In addition, Teamwire offers everything you need to meet your audit and documentation requirements – it is audit-proof, GDPR-compliant and ready for audit.