A smartphone in your hand –
always be in the loop
It has never been easier to communicate with all of your staff as well as with customers in real time. What you need: Mobile devices and a messenger specifically made for the tourism industry.
A messenger for the overall tourism industry means higher customer satisfaction
The greatest success, achieved through a messenger:
Making mobile workforce reachable & enabling a quick exchange with customers.
The advantages of a messenger for the tourism industry are clear
Internal communication with colleagues
- Real-time networking of all employees – mobile & in the office
- Efficient coordination of staff
- Smooth internal processes
- Immediate distribution of important information (e.g. schedules, crisis)
- Fast coordination between airport and airline staff
External communication with customers and partners
- Digital, personalized travel advice before, during & after the vacation
- Real-time interaction & information sharing on updates (departure times, catering, etc.)
Data protection – a must for secure messaging
Teamwire is a GDPR-compliant messenger and fully meets all requirements of the European General Data Protection Regulation (GDPR). Teamwire protects personal data comprehensively, is legally compliant, and gives customers absolute data sovereignty.
Thanks to numerous practical examples, we have managed to implement the most important functions for a messenger in the tourism industry
Linking the company’s own autonomous organization with external service providers
The airport offers the best example from the cooperation between the airport staff and airline representatives. Most of the current communication is done via digital radio and telephone. Time for a mobile solution that can be implemented on mobile devices. Furthermore, the communication via messenger allows for smooth cooperation and agreement with the catering service.
An alert push notification to quickly coordinate emergencies
Whether you are a security area of an airline or a tour operator taking care of the safe transport from the airport to the vacation accommodation – with Teamwire you can alarm the appropriate staff in extreme situations. With Teamwire’s alarming function, relevant activities can be coordinated and an exchange can take place in real time.
Share your current location with colleagues at central office
As a tour operator, communicate with the assigned tour guide and keep a real-time overview of day trips and tours so that the entire trip runs smoothly and times are kept.
Task-focused communication via group chats
Ensure smooth processes by creating group-specific chats and focusing your information exchange on task areas. Within the group chats, you’ll always have an overview, can easily distinguish between task areas and departments, and won’t be flooded with information that is irrelevant to you.
Messenger customer service
Enable direct exchange between your customer service (Teamwire) and customers (WhatsApp) via a WhatsApp for Business API interface. You can run all customer communication from booking to feedback via messenger communication. This allows you to effectively handle all communication incl. customer service, inquiry for offer, travel on-site consultation as well as recession talks with a single communication solution.
Live communication between customer service and customer
Customer service communication is greatly simplified and accelerated by integrating a live chat into Teamwire. The chat widget can be integrated on the website and offers the customer an effective contact option. Customer service is informed about incoming messages in real time within the Teamwire app and can deal with the customer’s request within seconds.
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Productivity advice at first hand, plus product news, use cases and releases
Ensure communication with external organizations
With Teamwire Federation, the market innovation in the field of interoperability, autonomous organizations can be linked securely and easily. This creates the possibility to communicate with each other via Teamwire messenger.
Secure WhatsApp alternative for businesses
Communication in the company should not be handled via WhatsApp. The use of a WhatsApp alternative secures your internal communication much more thoroughly and the additionally included business functions facilitate the communication immensely.
WhatsApp for Business integration for secure external communication with end clients
WhatsApp for Business enables consumers to interact and communicate with businesses. Exactly at this stage, Teamwire is able to connect with WhatsApp and makes the communication secure.