Things that matter in emergency and crisis communications
In emergency situations, every second counts. The speed at which communication can be conducted is the be-all and end-all in any crisis communication. End devices, solutions and functions must be secured to ensure the protection and safety of all involved.
Encrypted transmission and storage of data, multiple authentication, the highest possible data sovereignty, and zero-trust operations are primary security requirements in emergency and crisis situations.
Crisis management requires a lot of logic and looking at a crisis situation from a functional point of view. The simpler the communication solution and its features are to use in an emergency, the faster all those affected can be informed.
Enable frictionless communication –
before, during and after a crisis or emergency situation
The speed of communication is the critical factor in how well a crisis or emergency can be managed.
Step 1: Implementation of crisis and emergency communication plans is critical
More and more companies are seeing the need to prepare emergency communication plans. The goal here is to inform entire workforces, teams or even an entire organization, even in hybrid work situations consisting of office work, home office and remote work, at the same time about an emergency, to exchange information and to keep the damage to the company as low as possible.
- Faulty production
- Employee and industrial accidents
- Environmental scandals/disasters
- Workforce strike
Step 2: A theoretical emergency plan is followed by the right choice of crisis communication tools for practice
Often, off-the-shelf communication solutions are made for everyday business communication, but cannot be used for communication in crisis and emergency situations. Microsoft Teams and Slack do not have crisis add-ons that allow for customization based on individual crisis and emergency communication planning. Free messengers that do not adhere to the zero-trust security model, such as WhatsApp, should also be strictly avoided. What is needed is an investment in a fast, secure and simple solution that already integrates secure crisis and emergency features.
Step 3: Teamwire connects and informs employees in crisis and emergency situations in real time
The goal is to allow teams, departments, workforces, locations or even entire organizations to communicate with each other without restrictions and in real time during an emergency. Since the cell phone is the most frequently used device in a crisis situation, a messenger designed for crisis communication serves for the best possible exchange, as well as for the fastest possible feedback from those affected – before, during and after an emergency. Teamwire can therefore be used both in day-to-day corporate communications and in crisis situations according to a predefined crisis plan.
Typical use cases why crisis and emergency communication can be handled very well via a messenger
- Quickly inform employees about a problem/challenge
- Share the emergency plan via Messenger
- Responding with the help of quick reactions despite extremely high time pressure
- Direct exchange between members of a crisis team to assess the situation
- Coordinate and monitor communication and operational actions
Features made specifically for crisis and emergency-oriented messaging
Share live locations
Current locations can be shared live with responsible parties – business continuity managers, department heads, general managers, etc.
One sender, multiple recipients
One or more person(s) enabled by the IT administrator can create broadcast recipient lists and send read-only messages to selected people. Recipients receive the message – usually in 1:1 chat mode – and cannot reply to the message. For example, the business continuity manager can use a broadcast to order commands, actions and measures for people in a crisis situation.
Managing crisis communication via Teamwire
Despite dedicated crisis plans, crises and emergencies are unpredictable and volatile. Whether it is an explosion in a chemical plant, a cross-institutional pandemic such as Corona, or an accident involving an employee, Teamwire’s emergency alerting can be used to send alerts to the appropriate responsible parties depending on the severity of the crisis. Images and videos of damage can be shared via Teamwire, enabling direct case handling in a crisis situation.
Direct voice exchange without walkie-talkie
The increase in hybrid forms of work means that onsite technologies such as push-to-talk are becoming more relevant again. With the help of the Push-to-Talk feature, audio messages can be exchanged in crisis situations via Teamwire Messenger. This allows people and groups equipped with a mobile device to send audio messages directly, for example, to better describe a crisis situation.
Crisis communication via group chats
With Teamwire, you can define specific group chats for teams, departments, and organizations to reach all relevant employees simultaneously. Distribution lists especially facilitate communication intended for large groups of up to 2,000 users. Read receipts show you which people have received and read the messages. This simplifies targeted and fast communication.
Information overload? Keep the overview
With the help of color-highlighted messages, you can separate information that is important for the team from topics of discussion and thus make them the focus of attention. Distinguish between alarms, notes and announcements. A direct response is given by the feedback option. This lets you know at a glance who has read the message and who has not.
Ensuring absolute data sovereignty and security
Teamwire meets the highest security standards. Strong encryption, tap-proof communication and a fail-safe system for permanent accessibility of all employees, both in daily communication and in crisis and emergency situations. As a German company, Teamwire stands for strong German and European data protection.
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Share location in real time
Users can easily share their current location with colleagues via chat using the live location feature. Colleagues are then able to track changes in location in real time.
Close communication gaps thanks to status messages
The goal of status messaging is to activate and drive team collaboration across the entire workforce – from mobile workers to desk workers – and enable optimal interaction.
Function for emergency communication
With a special emergency function, you speed up the flow of information in critical and responsive situations and emergencies, improve the protection of employees, and provide overall all-round support for your entire crisis communication.