“Simple and secure communication via Teamwire has greatly improved our business communication. The WhatsApp problem is history, and we communicate quickly and securely – exactly what we need in the healthcare sector.”
The Landeskrankenhaus (public institution) is the largest hospital operator in the psychiatric, psychotherapeutic, and neurological field in Rhineland-Palatinate, operating around 30 facilities throughout the state.
With 5,200 employees, the company values data security and simple communication in a demanding healthcare environment.
Initial Situation
The Challenge
Internal business communication was no longer current in a large, widely distributed company with decentralized structures and complex communication requirements. Existing communication channels, such as email and telephone, did not meet the need for mobile and asynchronous communication via text messages and fast transmission, especially of image data.
Many employees expressed the need for a messaging service such as WhatsApp that better meets their communication needs. It also complies with the requirements for secure messaging in highly sensitive areas such as the healthcare sector. Individual data protection incidents showed that unauthorized use of private messaging services was taking place despite being prohibited.
Therefore, the decisive impetus for seeking a secure enterprise solution was creating a fast, uncomplicated, and data protection-compliant communication option.
The goal was to introduce a standardised company-wide solution that would enable efficient and secure internal communication. The solution would have the look and feel of familiar messaging services and be tailored to the specific needs of a healthcare organization.
Requirements
The company needed a secure, fast, and, above all, user-friendly solution for cross-location communication to provide the workforce with a simple but effective means of communication.
Particularly important were:
- Centralized management of data on secure servers,
- Bring-Your-Own-Device capability without compromising data security,
- Easy operation for high acceptance and user-friendliness without the need for training.
Solution
Comparison and Decision-Making
Teamwire was directly compared with other leading messengers for secure corporate communication when evaluating possible solutions.
The decisive factors in choosing Teamwire were its particularly high level of data security, centralized data management on secure servers, and user-friendliness, which enabled rapid acceptance without extensive training.
Alternative solutions either did not offer the desired level of protection or required too many technical adjustments on the part of users.
„Teamwire is so intuitive that you don’t need any support“
– Alexander Miltz, Head of IT-Services
Introduction of the Software
After a thorough selection process, the state hospital chose Teamwire. The rollout was gradual, starting with the IT department and a user advisory board.
Thanks to seamless integration with Ivanti Mobile Device Management (MDM), Teamwire was made available on all work devices. Installation was straightforward and problem-free. Within the first month, 150 employees actively used the solution daily.
Alexander Miltz, who was jointly responsible for introducing Teamwire at the state hospital, confirms:
“The installation went smoothly—we pushed Teamwire directly to all service devices via Ivanti MDM. Best of all, end users didn’t have to perform any complicated steps. Once opened, all users were ready to go.”
Result
Efficient Communication in Practice
Real-time communication via the Teamwire app greatly facilitates communication across departments. For example, IT staff and project managers can now share messages and updates informally in seconds – such as photos and problem descriptions for defective devices, which used to be communicated by email.
Emergency and crisis communication
In the event of an IT failure outside regular working hours, Teamwire facilitates rapid coordination between IT managers who are located far apart.
There are also plans to use features such as alerts and IT notifications via bots for critical events in the future, which will further increase security within the organization.
Positive Impact on the Working Atmosphere
The simple, informal nature of communication has noticeably improved teamwork. Employees feel more connected and are less hesitant to get in touch quickly.
Measurable Success
- Frequency of use: Between 250 and 300 messages are already exchanged via Teamwire every day.
- Satisfaction: Employees actively and regularly use the solution thanks to its intuitive operation.
Conclusion
With Teamwire as its central communication solution, the Rhineland-Palatinate State Hospital has significantly increased the efficiency and security of its cross-location communication.
The cloud-based solution ensures that important communication channels remain open even in crises and provides a solid foundation for the company’s future development.
Teamwire impresses with its high user-friendliness, security, and easy integration – features that have a lasting impact even in a dynamic healthcare environment.
„We chose Teamwire because the solution combines the highest security standards with ease of use. This is crucial in our environment – we need secure communication that works immediately, without the need for lenghty training for employees“
– Alexander Miltz, Head of IT-Services
