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In March, a fire at the data center of the French cloud infrastructure company OVH disrupted, and in some cases destroyed, the services of many companies. Some customers lost data. To protect customer data and ensure high availability of our service, Teamwire has emergency recovery plans in place for such scenarios.
What to do when a disaster like a server data center fire happens? Expose yourself as a company powerless to fate? Nowadays, you have to be prepared for critical events and escalations, as now in the case of the OVH data center fire.
Many websites, software providers, Internet companies, banking services, government portals, e-commerce stores and other providers that were operated via this data center were offline for hours or even days due to the damage. Worse still, in some cases there was major data loss. And apparently some data center customers had lost data because they had not set up backups. Due to a lack of emergency recovery plans on the part of customers, some services were still not fully back online weeks after the incident.
The goal of an emergency recovery plan is to ensure that a disaster or other emergency affecting information systems can be responded to quickly and the impact on business operations minimized.
Below, we want to provide an overview of how we protect customer data from our Teamwire business messenger and ensure the availability of our cloud services in the event of such an escalation level:
With these security measures and our emergency recovery protocol in place we could very quickly switch to an alternative data center in Germany for our cloud. That means in such a worst case scenario our customers would only experience a minimal downtime.
As powerless as a data center customer can be at such a moment, it is even more important for us to provide the best possible protection for our own customer base. We cannot give a 100% guarantee that such a scenario will never happen. The probability is very low, but not impossible. And that is exactly why we have developed the Teamwire Emergency Recovery Plan for our customers.
Would you like to learn more about Teamwire’s security and Emergency Recovery Plan? Then contact our sales team. Our sales colleagues will be able to tell you, both as an existing customer and as a (potential) new customer, exactly what security measures are in place.
Currently many large enterprises, small and medium businesses as well as the public sector look for a secure WhatsApp alternative (e.g. Teamwire) for their organization.
The use of WhatsApp as part of shadow IT is very common in enterprises. This actually affects every industry, sector and function as well as the entire public sector.