“Teamwire helps us enormously in collaborating with medical practices. We communicate flexibly and GDPR-compliant. And thanks to the extreme speed, we optimize patient care.”

Initial Situation and Challenge

Marien-Apotheke was faced with a significant challenge:

The exchange with medical practices, especially for the supply of individually manufactured medicines, was proving difficult. Although the medical sector is becoming increasingly digitalized, outdated communication channels such as fax machines continue to dominate.

The flow of information was often slow and error-prone, as many practices did not sufficiently use modern, secure communication solutions such as KIM (Kommunikation im Medizinwesen).

KIM is a uniform standard for the electronic transmission of medical documents and is based on a secure e-mail procedure. This allows medical data such as findings, notifications, invoices, and X-ray images to be exchanged securely between doctors and medical facilities.

In addition, the exchange of information between the pharmacy and the practices often involved sensitive data, such as prescriptions, findings, or treatment plans, which had to be handled securely under strict GDPR.

In general, sensitive patient data or photos are often sent via WhatsApp. This is a significant data protection problem. In addition to the insecure connection and storage on servers outside the EU, the data is stored on private cell phones.

The aim was to find a solution that both lowers the hurdles for practices and increases collaboration efficiency.

“Fax machines and emails alone are no longer enough today. We needed a solution enabling us to communicate quickly and easily, all in compliance with data protection regulations.”

Florian Brassel, Head of Controlling and IT, Marien-Apotheke Hannover

Solution: Why Teamwire?

After intensive research, Marien-Apotheke opted for Teamwire as its communication solution. The decision was based on several convincing factors:

• Ease of use: Teamwire offers an intuitive interface that makes it easy for employees to switch. “If you can use WhatsApp, you can also use Teamwire,” says Brassel.
• Data protection compliance: The GDPR-compliant platform ensured that sensitive medical data was transmitted securely.
• Flexibility: The solution can be used on desktop PCs and mobile devices, giving practices and the pharmacy maximum flexibility.

Implementation was facilitated by clear information and the easy accessibility of Teamwire support.

“The decision in favor of Teamwire was made quickly because the concept was clear and convincing right from the start and met all our requirements.”

Florian Brassel, Head of Controlling and IT, Marien-Apotheke Hannover

Introduction of the Software

The introduction of Teamwire went smoothly and without complications. The pharmacy staff and partner practices were equally involved right from the start.

Teamwire was set up on the desktop PCs in the practices and on mobile devices. The aim was to create as few hurdles as possible for users.

Particularly positive:

Teamwire was quickly accepted not only in the pharmacy itself but also by external partners. The ease of use and the ability to send and receive messages directly at the workplace ensured enthusiasm and high usage right from the start.

“We wanted to make it as easy as possible for practices – send a photo, chat briefly, and do it securely. That’s exactly what Teamwire makes possible.”

Florian Brassel, Head of Controlling and IT, Marien-Apotheke Hannover

Faster Processes With External Practices

Thanks to Teamwire, collaboration with medical practices has significantly improved. The platform now allows for the quick and easy sharing of prescriptions, treatment plans, and urgent requests.

“Before, we had to rely on fax machines and emails – now we can communicate directly through the practices, send photos, and coordinate in real-time. This saves us an enormous amount of time – for the benefit of the patients,” says Florian Brassel, describing the advantages.

More Efficient Emergency Care

Fast communication is crucial when treating cancer patients or hemophilia patients, as medication often has to be delivered just in time. Teamwire allows for the quick processing of urgent requests and the provision of patients.

“If a doctor says he needs a medicine now, we have to and can deliver it within an hour – because we get the information immediately via Teamwire.”

Florian Brassel, Head of Controlling and IT, Marien-Apotheke Hannover

Data Security Guaranteed

Communication with sensitive data is 100% GDPR-compliant. This is an advantage for the pharmacy and crucial for practices that value secure collaboration.

Greater Independence in the Event of Outages

Thanks to Teamwire, the pharmacy and partner practices remain operational even if the Internet connection fails. Mobile use allows for the exchange of important information.

“It was crucial for us that Teamwire transfers the data securely. That gives us and our partners a good feeling.”

Florian Brassel, Head of Controlling and IT, Marien-Apotheke Hannover

Conclusion

With Teamwire, Marien-Apotheke Hannover has found a solution that has revolutionized the exchange with practices, making patient care even more effective. Fast communication, intuitive use, and maximum data security make Teamwire indispensable for day-to-day work.

“Teamwire makes our work so much easier. We are more flexible, faster, and safer in the pharmacy and when communicating with the practices. We can no longer imagine our everyday life without it.”

Florian Brassel, Head of Controlling and IT, Marien-Apotheke Hannover