“Teamwire has enabled us to revolutionize our communication completely. We can now clarify appointments in seconds. This saves time and reduces stress for everyone involved.”

The Challenge

Taurus Pflegeservice was faced with the typical challenges in the care sector:

Communication for short-notice duty assignments proved inefficient and time-consuming, as these were usually organized by telephone. This not only led to considerable effort but also to additional stress for the care service managers.

At the same time, data protection issues posed a serious risk: Many employees frequently resorted to WhatsApp to quickly exchange information – a clear violation of the General Data Protection Regulation (GDPR).

In addition, the nursing staff needed a digital solution that was intuitive to use and could be introduced without significant training.

Another challenge was the geographical dispersion of the employees, as many work on the move and are often based far outside the city of Hanover. Therefore, Taurus Pflegeservice placed a key importance on a reliable and fast communication solution.

Requirements

Taurus Pflegeservice needed a communication solution that

• is GDPR-compliant and offers the highest security standards,

• has an intuitive user interface that employees can use without training,

• enables group chats for quick staffing,

• offers video calls and telephone functions for the integration of international specialists.

“I was beside myself when I discovered wound documentation on WhatsApp. That was an absolute no-go. That’s when I knew we had to find a secure solution.”

– Carsten Knigge, Managing Director

Solution: Why Teamwire?

The aim was to find a data protection-compliant communication solution with an intuitive and easy-to-use user interface. After an evaluation process that considered alternatives such as Rocket.chat, Teamwire was ultimately chosen.

The main deciding factor was the app’s user-friendliness. “If you can use WhatsApp, you can also use Teamwire,” emphasizes Managing Director Carsten Knigge.

At the same time, the solution impressed with its strict compliance with the General Data Protection Regulation (GDPR): Communication takes place securely, without access to private contacts.

Another advantage of Teamwire is the flexibility it offers international teams. Since the app does not require a cell phone number, foreign nursing staff can be integrated via email accounts before they arrive in Germany – even if they do not yet have a German SIM card.

The strong references also played a role in the decision:

Renowned companies such as Die Continentale, Vodafone, and TÜV, as well as organizations such as the police or fire departments and other care services, already rely on Teamwire. For Taurus Pflegeservice, this was a clear signal that Teamwire was also the ideal solution for its needs.

“Ultimately, we chose Teamwire because it was the solution that suited us best. The cheapest offer is not always the cheapest.”

– Carsten Knigge, Managing Director

Introduction of the Software

The implementation of Teamwire went smoothly and was well received by the employees.

Around 10% of nursing staff use company cell phones, while the remaining team members have installed the app on their personal devices. To ensure that all employees were familiar with the new communication solution, employees with less smartphone experience, in particular, were offered personal instruction.

The management attached great importance to clear and transparent communication to highlight the advantages of Teamwire over WhatsApp. It was emphasized that Teamwire is more secure and GDPR-compliant and makes day-to-day work much easier. This targeted introduction increased acceptance of the app and ensured that Teamwire was quickly integrated into everyday working life.

“Initially, there were a few reservations among individuals, but that was quickly resolved. Now nobody wants to do without Teamwire anymore.”

– Carsten Knigge, Managing Director

Fast Staffing via Teamwire

In the past, care service managers needed to make phone calls for hours to compensate for short-term absences. Today, services are filled in seconds via a group chat.

Services can be exchanged just as easily and quickly without requiring long phone calls or extensive e-mail exchanges.

“Monday morning, 7:30 a.m. – a colleague calls in sick. In the past, the shift manager had to call every single employee. Today, we write in the Teamwire group chat: ‘Vacancy at 9 a.m. at client X. Who can?’ It usually only takes 60 seconds for the service to be staffed.”

– Carsten Knigge, Managing Director

Integration of International Specialists

With Teamwire, nursing staff can be integrated even before they arrive in Germany. Thanks to the link via e-mail addresses, a cell phone number is not needed.

“Many of our foreign nursing staff don’t have a German SIM card at the beginning. With Teamwire, we can still integrate them into the team right from the start – that’s worth its weight in gold.”

– Carsten Knigge, Managing Director

Flexible Video Meetings

Teamwire has made business meetings more efficient. Instead of physically bringing together employees from the entire Hanover metropolitan region, meetings are held via video call.

“We save an enormous amount of time. Care service managers can plan four service meetings in a row – all via Teamwire. That’s a great relief for everyone.”

– Carsten Knigge, Managing Director

Conclusion

With Teamwire, Taurus Pflegeservice GmbH has revolutionized communication in day-to-day care. Fast staffing, GDPR-compliant communication, and flexible video calls have significantly reduced the workload for care service managers.

At the same time, the management and mobile nursing staff benefit from a simple, intuitive solution that makes their day-to-day work easier.

Taurus Pflegeservice employees work with Teamwire daily – with growing success.

“Teamwire not only saves us time but also reduces stress for everyone. We can no longer imagine our day-to-day care without it.”

– Carsten Knigge, Managing Director