The TI Messenger

The new TI Messenger standard for secure and interoperable instant messaging in the German healthcare sector.

Business Funktionen

Gematik expands telematics infrastructure (TI)
with TI Messenger – What’s behind TI Messenger (TIM)


The objective of gematik is to improve medical care through digital applications. To this end, the telematics infrastructure – TI for short – is being expanded to include the TI Messenger. A communication surface for all stakeholders in the healthcare sector.

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Real-time communication

A communication tool for all healthcare stakeholders – from physicians in clinics, hospitals and medical practices to nurses, physical therapists or pharmacists, TIM enables direct, fast and efficient real-time communication.

Easy to use

TI Messenger is a multi-device solution, so instant messages can be sent and received via both smartphone and desktop PC. The user interface corresponds to a Matrix client standard.


The telematics infrastructure is based on a modern security architecture. With TIM, text and voice messages are sent securely and confidentially. Messages are encrypted end-to-end.

Interoperable instant messaging in healthcare –
What you need to know

TI Messenger as the basis for instant messaging communication across providers and sectors
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The TI Messenger as a messaging standard in the German healthcare sector

The TI Messenger is implemented on the basis of the freely usable Matrix protocol. A standard protocol, which guarantees the following parameters:

  • Interoperability
  • Integrity
  • End-to-end encryption
  • Innovation

Market openness for providers, freedom of choice for users, and rapid availability of the solution are key aspects here.

The three expansion stages of the TI Messenger until 2024

Stage 1 – Rollout – 2022

  • Text messages
  • Image and sound transmission

Stage 2

  • Provider-controlled message exchange with SHI-insured persons,
  • Message exchange between SHI insurants and insurers,
  • Forwarding of e-prescription tokens

Stage 3

  • Video call exchange between insured person and service provider
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Blog article

Mobile team communication in hospital – The indispensable standard

A communication solution for the entire social and health care system. This is how we build the bridge.

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The Digital Delivery and Care Modernization Act (DVPMG)

The DVPMG is intended to facilitate both internal and external communication. In this context, the TI Messenger serves as the cross-platform communication service to which every stakeholder can be connected. Accordingly, every certified TI Messenger provider accesses a nationwide address book with all necessary contact data.

No compromise on safety

TI Messenger is based on a modern security architecture that guarantees “Zero Trust Networking”. End-to-end encryption is mandatory. In addition, there is a secure registration process and attestation of the devices used to detect misuse.

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Market insights & Thought leadership

For more info on using Teamwire in healthcare,
check out our blog section
Teamwire Business Messaging App
Mobile Team Communication – The Essential Standard in Healthcare

Quickly informed, more time for the patient – With our business messaging app solution, we pursue the goal of building bridges in communication in the social and healthcare system. In this blog post, we describe how we approach and achieve this.


Secure Messaging App for Hospitals and Healthcare Organizations

Over the past 12 months, the demand for Teamwire by clinics and healthcare organizations has increased dramatically. Our secure messaging app is ideal for hospitals, medical centers and healthcare facilities.


Hospital Futures Act: How our Business Messenger supports the digitalization of hospitals

The Hospital Future Act (KHZG) and the associated funding program are designed to pave the way for hospitals to digitalize their operations. Our Business Messenger is also eligible for funding under the KHZG.