The Compliant Messenger for Financial Service Providers and Banks

Increase the efficiency of your internal collaboration and external communication thanks to Teamwire.

Compliance with all guidelines and legal requirements Complete data sovereignty and maximum reliability Smooth collaboration between employees in the office and working from home via mobile and desktop app
Teamwire verbessert die Kommunikation

Better Internal Collaboration & Customer Communication

As a financial services provider or bank, your company employs a large number of specialists: in branches, in customer service, in call centers, at headquarters, or even in the home office. This creates challenges in terms of collaboration, which you can best overcome with a suitable communication platform.

 

Internal and external communication should always be simple, fast, and efficient. At the same time, all relevant employees should be able to collaborate regardless of their location and device. Comprehensive cybersecurity is a prerequisite, and all legal requirements and compliance regulations must be met.

 

Put your trust in our specialized business messenger for banks & financial service providers.

Collaborative Messaging – Also for Mobile Employees

Microsoft Teams, Google Meet, and Zoom are well-known collaboration platforms that primarily support employees on PCs and with Office tools. However, users know that they were not developed for mobile communication. This gap usually leads to shadow IT and exchanging business information in non-compliant consumer apps such as WhatsApp, Threema, Signal & Co.

 

So, how can you integrate your mobile employees into business communication and ongoing events in a legally compliant manner?

 

Rely on Teamwire: we offer a legally compliant solution with professional functions and comprehensive collaboration options – whether on a smartphone, tablet, or PC! Our messenger is also suitable as a supplement and backup solution for established American cloud solutions.

Teamwire kollaboratives Messaging
Teamwire - der sichere Business Messenger

Fulfill Compliance and Other Legal Requirements with Ease

Various laws, regulations, and guidelines apply to financial service providers and banks. Among other things, BaFin requires careful recording and traceability of communication.

 

Teamwire offers documentation and export functions for chats as well as audit-proof archiving of all communication. All administrative steps (e.g., the deletion of users or end devices) are fully logged by audit logs and can be made accessible to auditors.

 

Teamwire also fully meets newer compliance requirements through guidelines such as DORA or NIS2. Our messenger is strongly encrypted and based on the highest security requirements.

 

Teamwire was developed for maximum reliability so that financial service providers and banks can remain operational at all times. Thanks to special alerting functions, our messenger is even suitable for emergencies and crisis communication.

Complete Data Protection and Data Sovereignty – Perfect for Banks

As a German company, we guarantee:

  • 100 % GDPR compliance
  • Hosting in C-5-tested, German cloud or on-premise (no AWS or Azure)
  • Absolute data sovereignty (e.g. configuration of deadlines for storing and deleting data)
  • More than 50 security and compliance guidelines
  • Complete encryption, including secure containers on the end device
  • Zero Trust security model
  • Audit-proof archiving and audit logs
Teamwire Datenschutz

Bank Messenger: Unite Employees on the Move, in the Office, and at Home!

  • Cloud-, Private-Cloud- und On-Premise-Hosting für maximale Sicherheit und Datenkontrolle
    Cloud, private cloud and on-premise hosting for maximum security and data control
    Teamwire is a German product that is focused on the requirements of large enterprises and corporations. The solution is suitable for complex network infrastructures, enables a fast roll-out and ensures high scalability. Teamwire provides the highest level of data protection based on European laws and standards and offers free choice of hosting – cloud, private cloud or on-premise.
  • Use our administration dashboard to ensure compliance and connect Teamwire to your unified endpoint management
    As administrator you have control over the users and all functionalities within the app. Administrators can easily manage users, synchronize directories from LDAP/AD, configure comprehensive security policies and set communication rules for their financial institution. In addition, the Teamwire app can be automatically rolled out with MDM/UEM solutions and comprehensively protected as a secure container.
  • Professional multi-tenant capability
    Financial service providers are often divided into different organizations. Each of these organizations can be assigned its own client and managed independently. Nevertheless, a comprehensive communication can take place.
  • Teamwire Gruppen-Chats
    Targeted communication via group chats
    In the banking world in particular, there are many departments on the one hand and extensive branch networks on the other. For effective communication and easy connection, financial service providers need professional group chat functions – e.g. distribution lists, circles and broadcasts. This simplifies and accelerates the exchange of information. You can even predefine groups via our administration portal.
  • Sicherer Business Messenger für VoIP und Video Calls
    Phone and video calls via one app, all without a phone number
    A fast, simple and at the same time secure communication flow via Voice-over-IP and video calls to enable employees to work together efficiently and collaboratively. Especially with decentralized and hybrid teams, it is difficult to enable a stringent communication flow including the sharing of all information. Chat, send voice messages, make phone and video calls, and share files conveniently – Teamwire enables all this with just one interface.
  • Teamwire Conversational Banking
    Conversational Banking
    In addition to internal communication, online customer service plays an important role. Here everything revolves around the best possible customer experience, which can be well supported by conversational banking. Conversational Banking is the symbiosis of virtual AI and live agents. Use Teamwire as connector and front-end solution for your chat bot and the live communication.
  • Live-Chat für Kundenservice
    Live chat for customer service
    Teamwire simplifies and accelerates the customer service communication via a chat widget, that can be integrated into a website. A recipient group (configured by the IT administration) gets informed in real-time within the Teamwire app and can respond directly via the platform.
  • WhatsApp for Business Integration
    WhatsApp for Business for effortless messaging communication with the customer
    In Europe, WhatsApp is the leading messaging app for private use and there is a great demand to use it for the communication with a customer service professional. Teamwire provides a solution with its secure WhatsApp for Business integration. Let your customers service agents communicate securely via Teamwire, while the end customer sends messages via WhatsApp.
  • Sicheres Business Messag
    Accelerate internal work processes to increase efficiency
    By connecting Teamwire directly to your internal systems, e.g. ERP/CRM, employees and departments can receive information automatically and query it easily. Benefit from efficient communication where employees are directly informed, response times are reduced, questions get quickly clarified and decisions are made faster.